topic Northern Living Deduction glitch in Troubleshooting

Northern Living Deduction glitch

ct38 — Fri, 14 Feb 2025 13:25:21 GMT

there is a glitch in the when doing the northern living allowance, I keep having to re-start my return

Re: Northern Living Deduction glitch

TurboTax_Susan — Fri, 14 Feb 2025 18:10:03 GMT

Are you using TurboTax Desktop or TurboTax Online? What year are you doing taxes for? What happens when you are filling in the northern living allowance section?

Re: Northern Living Deduction glitch

ct38 — Sat, 15 Feb 2025 01:34:20 GMT

Using Turbotax online, I fill in the dates I was living in zone B, hit next . Then get whats seen below

Re: Northern Living Deduction glitch

TurboTax_Susan — Sat, 15 Feb 2025 01:55:20 GMT

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Re: Northern Living Deduction glitch

ct38 — Sat, 15 Feb 2025 02:16:49 GMT

Still same issue, will call in when I have time....or maybe just use hrblock online hahhahaah

Re: Northern Living Deduction glitch

Garyonfirst — Sat, 15 Feb 2025 19:14:32 GMT

Same thing is happening to me.

Re: Northern Living Deduction glitch

Anonymous — Sat, 15 Feb 2025 20:00:55 GMT

Our teams are working to resolve this issue but to help them collect all the information they need, we invite our customers to contact product support to report it.

Product support team has access to some tools, we don't have here in this Community and escalate technical issues, if needed, to the proper TurboTax team.

Thank you for choosing TurboTax.

Re: Northern Living Deduction glitch

ct38 — Sun, 16 Feb 2025 00:45:50 GMT

Support number given is just a robot. Even less help than this was, can't figure out how to talk to a live agen

Re: Northern Living Deduction glitch

TurboTax_Susan — Sun, 16 Feb 2025 01:04:54 GMT

When the answering machine starts speaking, tell it what your issue is. Then when it asks if you want it to send you information by text message or email, say no. Then it will collect some info and transfer you to a live agent.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Re: Northern Living Deduction glitch

User 87 — Tue, 18 Feb 2025 19:33:59 GMT

I have same issue and trying everything how can support help me manually enter these numbers themselves?

Re: Northern Living Deduction glitch

TurboTaxAniqua — Tue, 18 Feb 2025 22:39:07 GMT

@User 87 Our teams are working to resolve this issue but to help them collect all the information they need, we invite our customers to contact product support to report it.
Product support team has access to some tools, we don't have here in this Community and escalate technical issues, if needed, to the proper TurboTax team.

Re: Northern Living Deduction glitch

Paul709 — Wed, 19 Feb 2025 14:59:56 GMT

Same issue. Very annoying.

Re: Northern Living Deduction glitch

Anonymous — Wed, 19 Feb 2025 21:47:34 GMT

@Paul709 We suggest you to contact our product support team by phone. They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.
Feel free let us know what the result was.

Thank you for choosing TurboTax.

Re: Northern Living Deduction glitch

metisman — Thu, 20 Feb 2025 20:50:16 GMT

Same issue here. Please fix without forcing users to have to all call in with the same problem and get frustrated with AI.

Re: Northern Living Deduction glitch

TurboTax_Susan — Thu, 20 Feb 2025 23:29:43 GMT

TurboTax Online was updated today. Please clear your browser cache (or use a different browser) and try again.