topic Lost License Code for 2023, installed on a laptop in Troubleshooting

Lost License Code for 2023, installed on a laptop

jz6pwc — Mon, 13 Jan 2025 22:50:01 GMT

Hello. I have 2023 Premier install on a laptop, unfortunitly I need it installed on another PC but can not locate the license code. Is there a way to find this on the current install or can you send me one. I bought it from the costco warehouse on feb 9th.

Re: Lost License Code for 2023, installed on a laptop

jz6pwc — Mon, 13 Jan 2025 23:03:34 GMT

Update. I found the code. I thought I bought it at the warehouse, but I bought it online. However I have a new issue... I ge this message: "All available activations for that code have been used.Error code: 603"

I'm not sure how many installs I get, but there is one on the laptop I mentioned, and one use for a PC I had to rebuild with a new HD, which is where I am trying to install now but get the message above.

Is there a place I can go to deactivate it on that broken PC??

Re: Lost License Code for 2023, installed on a laptop

TurboTaxAniqua — Mon, 13 Jan 2025 23:45:08 GMT

You can install the software on up to 3 computers owned by you (at home or at work). You just need to use the Intuit Account. You will get error 603 if installation exceeds over the limit of 3.

There is no way to deactivate the License code that is already activated.

For more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

Thanks for choosing TurboTax.

Re: Lost License Code for 2023, installed on a laptop

jz6pwc — Tue, 14 Jan 2025 02:42:45 GMT

Well something is off... cause 1 pc plus 1 laptop = 2. I am trying to install in on a new PC.

Re: Lost License Code for 2023, installed on a laptop

TurboTax_Susan — Tue, 14 Jan 2025 19:50:30 GMT

@jz6pwc Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

Re: Lost License Code for 2023, installed on a laptop

jz6pwc — Thu, 16 Jan 2025 13:14:27 GMT

I eventually resolved it by contacting them via twitter. I will say this. The licensing model is archaic. Owners of the software should be either able to install in as many times as they wish, or allow you to deactive an install from a portal. Furthermore, you should be able to see where your software is installed.

They told me I had used 3 installs. Which is 100% not true. I asked for a list of where they are installed so to deactive the rogue ones. They couldn't or wouldn't supply a list. Instead they sent me a new key.

Over the course of 6-7 years its is very possible to change PC's more than 3 times. Especially if you have a winter home and a summer home like I do. I need the product installed in 2 locations for that reason alone. Its pretty easy to conceive a situation where a PC in one of those locations goes sideways in that timeframe.

Anyway, issue is resolved for now but I am disappointed.

Re: Lost License Code for 2023, installed on a laptop

Anonymous — Thu, 16 Jan 2025 13:31:24 GMT

Thank you for your feedback, we value your opinion and have shared this information with the proper TurboTax team.

Thank you for choosing TurboTax.

Re: Lost License Code for 2023, installed on a laptop

dawnload — Sat, 24 Jan 2026 23:05:03 GMT

I have a similar problem (maybe). The confirmation that I received from Costco

came from this address - Admin.NoReply [at] esd.synnex[dot]com. The e mail contained a table with a key that looked a lot like the TurboTax keys that I have used before.

Re: Lost License Code for 2023, installed on a laptop

TurboTax_Susan — Sun, 25 Jan 2026 18:59:26 GMT

@dawnload Are you trying to reinstall the software? Are you getting an error message when using the code?

Re: Lost License Code for 2023, installed on a laptop

dawnload — Mon, 26 Jan 2026 13:59:26 GMT

No, at least not yet. I found what I believe is my 2023 key in an email. I was trying to suggest that one my find the key in an email that did not come from Costco. Rather if came from, I suspect, an agent.

Re: Lost License Code for 2023, installed on a laptop

TurboTaxAniqua — Mon, 26 Jan 2026 14:41:00 GMT

@dawnload Thank you for the suggestion. If you purchase a product from Costco Online, you will receive an email with the product information, which includes the licence code as well.