Efiling Issue with State Tax Return

rmriss — Fri, 14 May 2021 21:55:42 GMT

I wish to efile my Hawaii Tax Return. I have an automatic state-granted extension. I have already paid the balance due shown on my return but this balance paid is not shown on my already filed Federal Return. I do not wish to file an amended Federal Return to show it. When I attempt to efile my State Return, Turbo Tax requires that I indicate how I wish to pay the balance due and does not give me an option of indicating I have already paid it. How do I over ride this requirement so I can complete the efile process? Is my only option to file by mail?

Re: Efiling Issue with State Tax Return

2021TT — Mon, 31 May 2021 23:02:22 GMT

How do I email my hawaii tax return?

When I hit continue,it's stuck and won't let me proceed to purchase filing a state return

Re: Efiling Issue with State Tax Return

mesquitebean — Tue, 01 Jun 2021 00:07:04 GMT

@ 2021TT wrote:
How do I email my hawaii tax return?
When I hit continue,it's stuck and won't let me proceed to purchase filing a state return

I presume you meant to type "efile" instead of "email."

Are you using desktop software (CD/download), and referring to the state efile fee of $25? And when you get ready to pay for your state efile fee, are you getting a non-functioning popup window (or blank or partially blank?) Is a screen element not working, such as a "Continue" button not working, etc., so you can't get past the popup screen?

Are you using Windows? If so, a screen problem in the payment section may be related to either a screen resolution or scaling problem in your Windows settings.

In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display. Or for a shortcut, you may be able to simply right-click on an empty area of your main Windows desktop monitor screen (not the TurboTax program screen) and in the popup menu choose "Display settings".

NOTE: After you change the scaling or resolution setting as discussed below, you may need to close and relaunch TurboTax for the change to take place in a non-functioning payment window.

First try the scaling setting. In your Windows Settings do you have scale set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.

If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then try 1024x768. If still not working, then gradually increase the screen resolution to the next level. Once you get past the payment screens, you can revert your scaling/resolution setting back like it was.

Again, as I mentioned above, if it still doesn't work after making the change, close TurboTax and relaunch it so the setting takes effect.

topic Re: Efiling Issue with State Tax Return in Self employed

Efiling Issue with State Tax Return

Re: Efiling Issue with State Tax Return

Re: Efiling Issue with State Tax Return