topic Re: EFTPS PIN issue in Self employed

EFTPS PIN issue

pdxnole — Tue, 24 Feb 2026 07:04:17 GMT

We have been trying for months to pay via EFTPS. We have EIN but every time we try to sign up for EFTPS we get a letter in a mail a week later: "The information submitted does not match our records". We are frustrated and don't know what to do...

Re: EFTPS PIN issue

DoninGA — Wed, 30 Aug 2023 17:19:14 GMT

Contact EFTPS customer service - https://www.eftps.gov/eftps/direct/ContactUs.page

Speak with a customer service agent: 1.800.555.4477 (en español, 1.800.244.4829)
- Hours of operation: 6 am-2 am ET Mon-Fri and 8 am-8 pm ET Sat-Sun

Re: EFTPS PIN issue

evelynm — Wed, 30 Aug 2023 17:29:00 GMT

Hello - I understand your frustration - I would contact the EFTPS directly as follows:

EFTPS:

Speak with a customer service agent: 1.800.555.4477 (en español, 1.800.244.4829)
- Hours of operation: 6 am-2 am ET Mon-Fri and 8 am-8 pm ET Sat-Sun

Additionally, here is a great article with details from Intuit with other options if the EFTPS does not get resolved: https://turbotax.intuit.com/tax-tips/tax-payments/how-to-pay-taxes-10-ways-to-pay-your-tax-bill/L6CR274jr

Re: EFTPS PIN issue

Emack_EA — Wed, 30 Aug 2023 17:32:07 GMT

Hello @pdxnole ,

I am so sorry about your trouble. The best way to PIN issues is to generate it through your IRS online account, and once the account is verified through the link below, you may generate a PIN on your own and use it to submit the electronic return. it takes only a few minutes to generated a PIN through your account. If you don't have an IRS online account, here is the link on how to create one: https://help.id.me/hc/en-us/articles/8214940302999-Internal-Revenue-Service-and-ID-me.

I have tried this with multiple customers and it worked. Please give it a try and you won't regret it.