topic Fraudulent charges in Other financial discussions https://ttlc.intuit.com/community/other-financial-discussions/discussion/fraudulent-charges/01/977159#M652 <P>I have tried for 2 days to get ahold of an actual live person with turbo tax with no success. &nbsp;My bank account was charged $43.19 in November and we did not authorize that charge. &nbsp;We only use turbo tax on occasion (this means I use other services some years) only to do our personal taxes. &nbsp;We do not use turbo tax for any other purposes. &nbsp;Getting a little tired of the run around. &nbsp;Of course I have received multiple links with information on how to remove unwanted charges but that if for when one has signed up with turbo tax services of some type. &nbsp;We do not fall into that category. &nbsp;This is a fraudulent charge and I want it dealt with!</P> Wed, 08 Jan 2020 20:00:23 GMT BeppyB 2020-01-08T20:00:23Z Fraudulent charges https://ttlc.intuit.com/community/other-financial-discussions/discussion/fraudulent-charges/01/977159#M652 <P>I have tried for 2 days to get ahold of an actual live person with turbo tax with no success. &nbsp;My bank account was charged $43.19 in November and we did not authorize that charge. &nbsp;We only use turbo tax on occasion (this means I use other services some years) only to do our personal taxes. &nbsp;We do not use turbo tax for any other purposes. &nbsp;Getting a little tired of the run around. &nbsp;Of course I have received multiple links with information on how to remove unwanted charges but that if for when one has signed up with turbo tax services of some type. &nbsp;We do not fall into that category. &nbsp;This is a fraudulent charge and I want it dealt with!</P> Wed, 08 Jan 2020 20:00:23 GMT https://ttlc.intuit.com/community/other-financial-discussions/discussion/fraudulent-charges/01/977159#M652 BeppyB 2020-01-08T20:00:23Z Re: Fraudulent charges https://ttlc.intuit.com/community/other-financial-discussions/discussion/re-fraudulent-charges/01/977164#M653 <P>To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words<STRONG> billing issues</STRONG> and <U>do Not</U> use the word Refund or you will get a phone number for tax refunds.</P> <P>&nbsp;</P> <P>Use this website to contact TurboTax support during business hours - <A href="https://support.turbotax.intuit.com/contact/" target="_blank">https://support.turbotax.intuit.com/contact/</A></P> <P>On the contact website<STRONG> Edit</STRONG> the product to CD/Download and the edition to Deluxe.&nbsp; On the following screen enter your personal information and then click on the blue button labeled <FONT color="#0000FF"><STRONG>Get Phone Number</STRONG></FONT></P> <P><BR />Support can also be reached by messaging them on these pages <A href="https://www.facebook.com/turbotax/" target="_blank">https://www.facebook.com/turbotax/</A> and <A href="https://twitter.com/TeamTurboTax" target="_blank">https://twitter.com/TeamTurboTax</A></P> Wed, 08 Jan 2020 20:03:34 GMT https://ttlc.intuit.com/community/other-financial-discussions/discussion/re-fraudulent-charges/01/977164#M653 DoninGA 2020-01-08T20:03:34Z Re: Fraudulent charges https://ttlc.intuit.com/community/other-financial-discussions/discussion/re-fraudulent-charges/01/977166#M654 <P>Sounds like you are signed up for the Advantage auto renew plan. &nbsp;You need to cancel that so you don't get charged again next year.</P> <P>&nbsp;</P> <P class="p1"><SPAN class="s1">You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.&nbsp;&nbsp;Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.</SPAN></P> <P class="p2">&nbsp;</P> <P class="p1"><SPAN class="s1">How to cancel Turbo Tax Advantage </SPAN></P> <P class="p3"><SPAN class="s1"><A href="https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548" target="_blank">https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548</A></SPAN></P> <P class="p3">&nbsp;</P> <P class="p1"><SPAN class="s1">You can try to get a refund, submit an online refund request within 60 days of receipt here, <A href="https://support.turbotax.intuit.com/forms/refund-request.jsp" target="_blank"><SPAN class="s2">https://support.turbotax.intuit.com/forms/refund-request.jsp</SPAN></A></SPAN></P> <P class="p2">&nbsp;</P> <P class="p1"><SPAN class="s1">Or Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service </SPAN></P> <P class="p3"><SPAN class="s1"><A href="https://support.turbotax.intuit.com/contact/" target="_blank">https://support.turbotax.intuit.com/contact/</A></SPAN><SPAN class="s3">&nbsp;&nbsp;</SPAN></P> <P>&nbsp;</P> Wed, 08 Jan 2020 20:04:24 GMT https://ttlc.intuit.com/community/other-financial-discussions/discussion/re-fraudulent-charges/01/977166#M654 VolvoGirl 2020-01-08T20:04:24Z Re: Fraudulent charges https://ttlc.intuit.com/community/other-financial-discussions/discussion/re-fraudulent-charges/01/979398#M661 <P>have you contacted your bank to state it's fraudulent?&nbsp; they should be able to reverse the charge.&nbsp;</P><P>&nbsp;</P><P>then, be sure to get on to your advantage account and stop the auto billing each year.&nbsp; They do send out letters and emails in September to give you a 'heads up' that they will charge you in November</P> Sat, 11 Jan 2020 02:00:01 GMT https://ttlc.intuit.com/community/other-financial-discussions/discussion/re-fraudulent-charges/01/979398#M661 NCperson 2020-01-11T02:00:01Z
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topic Fraudulent charges in Other financial discussions
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https://ttlc.intuit.com/community/other-financial-discussions/discussion/fraudulent-charges/01/977159#M652
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<P>I have tried for 2 days to get ahold of an actual live person with turbo tax with no success. &nbsp;My bank account was charged $43.19 in November and we did not authorize that charge. &nbsp;We only use turbo tax on occasion (this means I use other services some years) only to do our personal taxes. &nbsp;We do not use turbo tax for any other purposes. &nbsp;Getting a little tired of the run around. &nbsp;Of course I have received multiple links with information on how to remove unwanted charges but that if for when one has signed up with turbo tax services of some type. &nbsp;We do not fall into that category. &nbsp;This is a fraudulent charge and I want it dealt with!</P>
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<dc:creator>BeppyB</dc:creator>
<dc:date>2020-01-08T20:00:23Z</dc:date>
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https://ttlc.intuit.com/community/other-financial-discussions/discussion/fraudulent-charges/01/977159#M652
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<P>I have tried for 2 days to get ahold of an actual live person with turbo tax with no success. &nbsp;My bank account was charged $43.19 in November and we did not authorize that charge. &nbsp;We only use turbo tax on occasion (this means I use other services some years) only to do our personal taxes. &nbsp;We do not use turbo tax for any other purposes. &nbsp;Getting a little tired of the run around. &nbsp;Of course I have received multiple links with information on how to remove unwanted charges but that if for when one has signed up with turbo tax services of some type. &nbsp;We do not fall into that category. &nbsp;This is a fraudulent charge and I want it dealt with!</P>
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<dc:date>2020-01-08T20:00:23Z</dc:date>
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<title>Re: Fraudulent charges</title>
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https://ttlc.intuit.com/community/other-financial-discussions/discussion/re-fraudulent-charges/01/977164#M653
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<P>To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words<STRONG> billing issues</STRONG> and <U>do Not</U> use the word Refund or you will get a phone number for tax refunds.</P> <P>&nbsp;</P> <P>Use this website to contact TurboTax support during business hours - <A href="https://support.turbotax.intuit.com/contact/" target="_blank">https://support.turbotax.intuit.com/contact/</A></P> <P>On the contact website<STRONG> Edit</STRONG> the product to CD/Download and the edition to Deluxe.&nbsp; On the following screen enter your personal information and then click on the blue button labeled <FONT color="#0000FF"><STRONG>Get Phone Number</STRONG></FONT></P> <P><BR />Support can also be reached by messaging them on these pages <A href="https://www.facebook.com/turbotax/" target="_blank">https://www.facebook.com/turbotax/</A> and <A href="https://twitter.com/TeamTurboTax" target="_blank">https://twitter.com/TeamTurboTax</A></P>
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<pubDate>Wed, 08 Jan 2020 20:03:34 GMT</pubDate>
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<dc:creator>DoninGA</dc:creator>
<dc:date>2020-01-08T20:03:34Z</dc:date>
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<title>Re: Fraudulent charges</title>
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https://ttlc.intuit.com/community/other-financial-discussions/discussion/re-fraudulent-charges/01/977166#M654
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<P>Sounds like you are signed up for the Advantage auto renew plan. &nbsp;You need to cancel that so you don't get charged again next year.</P> <P>&nbsp;</P> <P class="p1"><SPAN class="s1">You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.&nbsp;&nbsp;Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.</SPAN></P> <P class="p2">&nbsp;</P> <P class="p1"><SPAN class="s1">How to cancel Turbo Tax Advantage </SPAN></P> <P class="p3"><SPAN class="s1"><A href="https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548" target="_blank">https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548</A></SPAN></P> <P class="p3">&nbsp;</P> <P class="p1"><SPAN class="s1">You can try to get a refund, submit an online refund request within 60 days of receipt here, <A href="https://support.turbotax.intuit.com/forms/refund-request.jsp" target="_blank"><SPAN class="s2">https://support.turbotax.intuit.com/forms/refund-request.jsp</SPAN></A></SPAN></P> <P class="p2">&nbsp;</P> <P class="p1"><SPAN class="s1">Or Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service </SPAN></P> <P class="p3"><SPAN class="s1"><A href="https://support.turbotax.intuit.com/contact/" target="_blank">https://support.turbotax.intuit.com/contact/</A></SPAN><SPAN class="s3">&nbsp;&nbsp;</SPAN></P> <P>&nbsp;</P>
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<pubDate>Wed, 08 Jan 2020 20:04:24 GMT</pubDate>
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https://ttlc.intuit.com/community/other-financial-discussions/discussion/re-fraudulent-charges/01/979398#M661
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<P>have you contacted your bank to state it's fraudulent?&nbsp; they should be able to reverse the charge.&nbsp;</P><P>&nbsp;</P><P>then, be sure to get on to your advantage account and stop the auto billing each year.&nbsp; They do send out letters and emails in September to give you a 'heads up' that they will charge you in November</P>
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<pubDate>Sat, 11 Jan 2020 02:00:01 GMT</pubDate>
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<dc:creator>NCperson</dc:creator>
<dc:date>2020-01-11T02:00:01Z</dc:date>
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