topic Re: Billing in Other financial discussions

Billing

smheaden — Thu, 20 Aug 2020 20:46:53 GMT

I was charged twice 50 and 60 dollars for filing my 2019 taxes. Is this correct?

Re: Billing

DoninGA — Thu, 20 Aug 2020 21:09:39 GMT

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

OR -

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View order details

That sounds like you used the TurboTax Deluxe online edition for $60 and a state program for $50.

Re: Billing

VolvoGirl — Thu, 20 Aug 2020 21:10:45 GMT

Are you using Deluxe? It is $60 for Federal and 50 for state. Then if you want the fees deducted from your refund there is a Extra $40 Refund Processing Service charge (45 in California).

Are you asking about the 60 & 50? Or did you pay both of them twice? Did Turbo Tax ask you to pay the fees or take them out of your account when they are supposed to come out of your refund?

Re: Billing

lowellb — Mon, 10 May 2021 18:55:06 GMT

You charged me an extra $50.00 to file my taxes. I would like a credit of $50.00, I agreed to $140.00, not $190.00.

please advise

Re: Billing

lowellb — Mon, 10 May 2021 18:56:40 GMT

$50.00 yes

Re: Billing

lowellb — Mon, 10 May 2021 18:58:38 GMT

But you charged an extra $50.00 fee for something I didn:t need

Re: Billing

lowellb — Mon, 10 May 2021 19:00:08 GMT

I agreed to $140.00 for my return not $190.00

Re: Billing

lowellb — Mon, 10 May 2021 19:02:47 GMT

Look you either give me a $50.00 credit or I will stop payment with a dispute

Re: Billing

xmasbaby0 — Mon, 10 May 2021 21:06:02 GMT

@lowellb No one in the user forum can see your billing information or know what you paid for --- we cannot resolve billing issues here. Have a discussion with Customer Support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”