topic 2020 charged in Other financial discussions

2020 charged

mamaikish — Wed, 05 May 2021 19:33:49 GMT

I was under the impression that I would pay only $59 for both federal and state. I have been a client for 8 years. Your advertisement was free but I chose $59 for both State and Federal [Removed PII][email address removed] [phone number removed]

Re: 2020 charged

CatinaT1 — Wed, 05 May 2021 12:15:11 GMT

To see what you are being charged for please follow the instructions in the following FAQ.

Review Fee's

Re: 2020 charged

mamaikish — Wed, 05 May 2021 19:32:51 GMT

[Remove PII] [email address removed] [phone number removed]. Please call me and explain why I was charged $108 instead of $59. I have been a client for 8 years. Your advertisement was for free but I chose $59 for federal and state even though I had the short form in the end. I did not choose Max $49 and was charged for it. Please call me and explain

Re: 2020 charged

xmasbaby0 — Sun, 09 May 2021 19:11:22 GMT

@mamaikish No one can call you from the public user forum you are posting to. Only customer support can resolve a billing issue. It sounds like you might have been confused about what you were purchasing, since with online software you pay separate fees for federal and state. I wonder if you saw a price for the CD/download and confused it with the fee to use online software.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”