topic credit card not accepted for $25 state e-flle fee in Credit cards

credit card not accepted for $25 state e-flle fee

rsylla16 — Wed, 11 Feb 2026 04:59:00 GMT

I have had this problem with TurboTax for several years now. I finish my taxes and am ready to e-file, and--this year--TurboTax says there is a problem with two credit cards I tried to use to pay the $25 state e-filing fee. The problem is not with the credit card issuers; they inform me that TurboTax did not contact them to authorize a payment. My profile at TurboTax must have a software glitch that doen't accept my credit cards. Last year, after several calls and long waits, someone at TurboTax found an alternative way for me to pay the e-file state charge. Can you help me this year? If you won't accept perfectly good credit cards from me, please offer me an alternative way paying you to e-file my state (NH) return this year. And please try to fix your software so that I will not have this problem every year. It is quite frustrating. One way to fix it would be to offer a version of the desktop TurboTax software that includes "free" state e-filing as well as "free" federal e-filing.

Re: credit card not accepted for $25 state e-flle fee

xmasbaby0 — Sat, 30 Mar 2024 15:12:33 GMT

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: credit card not accepted for $25 state e-flle fee

NickinArizona2 — Sat, 11 Oct 2025 19:04:46 GMT

I have what appears to be the same problem; however, I get a Hmm... we hit a snag window first.

I don't think it even looks at the account profile's credit cards, as it does not ask which one I want to use.