topic Re: Unable to Link CarMax Account in Credit cards

Unable to Link CarMax Account

adam11175 — Mon, 23 Feb 2026 09:55:21 GMT

I had my CarMax auto finance account linked in Mint for years. Then I noticed it has not updated in the last 2 months and is showing as inactive in my Mint account. I tried to update it and it asks to send a security code to my phone number via text or call. No matter which option I choose, I get a phone call. It says it’s Microsoft account authentication and says to complete my sign in to press the # key. I do that and it says it’s successful and then hangs up. But the prompt within mint is looking for a code which I cannot get. I can sign into my CarMax account directly and get the security code I need with no issues. Is this a glitch in mint?

Re: Unable to Link CarMax Account

MichelleLO — Fri, 17 Mar 2023 21:27:26 GMT

For assistance with your Mint account, please use the below link.

How do I contact support?

Re: Unable to Link CarMax Account

sstei173 — Sat, 11 Feb 2023 16:57:20 GMT

I am having the exact same issue, and when I follow the "contact Mint support" links, it takes me here, to the Turbo Tax forums.

Re: Unable to Link CarMax Account

drew_wilson93 — Wed, 15 Feb 2023 02:03:07 GMT

same issue here. and if you click the link that it seems to be referencing, that link leads to a 404 error.

CarMax Auto Finance

http://www.carmax.com/enUS/carmax-auto-finance/default.html

Re: Unable to Link CarMax Account

Bwinkler — Fri, 17 Mar 2023 14:09:37 GMT

Same issue as original poster. Customer support can't resolve.

Re: Unable to Link CarMax Account

DoninGA — Fri, 17 Mar 2023 14:13:43 GMT

@Bwinkler wrote:

Same issue as original poster. Customer support can't resolve.

Go to this website for Mint support - https://mint.intuit.com/support/en-us

Re: Unable to Link CarMax Account

AlwaysCorrect — Fri, 17 Mar 2023 21:34:50 GMT

@DoninGA

Already suggested 'champ'. It's one in the same.

Re: Unable to Link CarMax Account

bradleycolquitt — Wed, 22 Mar 2023 04:10:08 GMT

Same issue as OP for me also.

Re: Unable to Link CarMax Account

MichelleLO — Wed, 22 Mar 2023 15:13:38 GMT

Please reach out to Mint Customer Support for assistance. You can chat with them by clicking here.

Chat is available from 5:00 AM to 5:00 PM PT seven days a week.

Re: Unable to Link CarMax Account

hsnyder303 — Sun, 26 Mar 2023 22:57:54 GMT

I am having the same issue as OP as well. Any solutions yet?

Re: Unable to Link CarMax Account

AlwaysCorrect — Mon, 27 Mar 2023 00:16:32 GMT

I'm sure @MichelleLO will chime in on how to use the support page for this. She's super helpful.

Original issue still exists.

Re: Unable to Link CarMax Account

meluvgeckos — Thu, 06 Apr 2023 20:07:07 GMT

Same issue. Tried over the last 6 months or so to fix. No luck.

Re: Unable to Link CarMax Account

hurricanederek — Thu, 27 Apr 2023 02:26:26 GMT

Same problem with CarMax. Seems like a popular loan account that Mint does NOT support.

Re: Unable to Link CarMax Account

Technobabble — Fri, 05 May 2023 16:59:28 GMT

Similar issue here. Went to add a new CarMax loan. I'm able to link to my overall CarMax account, but it's empty. No loan account is brought in. Been maintaining the balance manually for now.

Re: Unable to Link CarMax Account

Anonymous — Mon, 08 May 2023 12:46:46 GMT

Same issues.

Re: Unable to Link CarMax Account

drossi721 — Tue, 23 May 2023 18:04:28 GMT

Same issue here, kind of annoying tbh

Re: Unable to Link CarMax Account

Anonymous — Fri, 26 May 2023 19:47:13 GMT

Been trying to add my Carmax Loan

the actual link is https://www4.carmax.com/account/summary and not www.carmax.com for the finance part. when I try with in Mint i says cannot find my account but I loges in just fine directly. Been trying for over 2 weeks but mint can’t see it.please help more correct this

Re: Unable to Link CarMax Account

Anonymous — Tue, 27 Jun 2023 13:17:18 GMT

Issue still persists. Still not resolved. Tried reaching out to support via several methods.

Re: Unable to Link CarMax Account

meluvgeckos — Wed, 19 Jul 2023 23:20:41 GMT

IT IS WORKING FOR ME! Go try. The text verification will not work, because it still calls, but it gave me a code and now I can see it! Go try!

Re: Unable to Link CarMax Account

meluvgeckos — Wed, 19 Jul 2023 23:21:08 GMT

IT IS WORKING FOR ME! Go try. The text verification will not work, because it still calls, but it gave me a code and now I can see it! Go try!