topic Declined credit card in Credit cards

Declined credit card

Boldfire1 — Wed, 09 Dec 2020 19:02:26 GMT

I keep getting emails saying my credit card was declined. Please update your payment information, which I did 2 months ago. Yet for some reason you continue to try using the declined card. Why do you not want my business? And your automated voice support system is annoying and in no way helpful.

William F Ackerman

Re: Declined credit card

xmasbaby0 — Wed, 09 Dec 2020 19:19:59 GMT

No one in the user forum has access to your account. We cannot update your card for you. If you are having trouble doing that yourself contact customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

Re: Declined credit card

VolvoGirl — Wed, 09 Dec 2020 19:23:26 GMT

You might have another account and are trying to change it in the wrong account.

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Re: Declined credit card

Boldfire1 — Wed, 09 Dec 2020 19:48:21 GMT

I have another account, but it has no product or billing info. On the other account there is billing info, which Turbo-tax chooses to ignore.

Re: Declined credit card

Boldfire1 — Wed, 09 Dec 2020 19:53:13 GMT

The automated voice "support" is absolutely useless and disconnected me twice, when it was sending me to a real person.