topic Re: Error getting my credit score in Credit score

Error getting my credit score

noah gentry — Fri, 20 Nov 2020 04:40:00 GMT

Every time I log into the Turbo app, it says there’s an error getting my credit score and to try again. And in my credit score options area it says last updated November or 2019 and am a little confused.

Re: Error getting my credit score

Anonymous_ — Fri, 20 Nov 2020 13:42:28 GMT

You can try uninstalling and reinstalling the app.

Otherwise, you can try getting support on Turbo's Facebook or Twitter page.

Facebook: https://www.facebook.com/IntuitTurbo/?ref=br_rs

Twitter: https://twitter.com/intuitturbo

Re: Error getting my credit score

Opus 17 — Fri, 20 Nov 2020 18:33:13 GMT

First, try logging directly into "Turbo" on the web. https://turbo.intuit.com

Make sure your account name and password are working and that you can log into your account and see your information. If that doesn't work, you need to call support. If the web browser does work, then the smart device app has a problem. Try deleting it, reinstalling, and do a fresh log in.

Re: Error getting my credit score

Anonymous_ — Fri, 20 Nov 2020 18:58:22 GMT

I do not believe phone support is provided for Turbo, at least not according to what the Community Manager, @KatieH, has posted.