https://ttlc.intuit.com/community/military/discussion/mil-discount/01/3792624#M7919 <P>Attempted to file taxes but the fee is not waived. Double and triple checked everything was input correctly in my profile (checked all associated boxes). W-2 and the pages afterwards all indicate military, enlisted, years served, active duty, etc. Everything is good. I noticed that I have the "Expert Assist Premium" account which appears to be the issue. I tried to downgrade to basic, and it says in order to continue filing I&nbsp;<STRONG>must</STRONG>&nbsp;upgrade, due to a <STRONG>single</STRONG> form I have. I then tried to clear everything and start over; however, it states I have already paid for TurboTax, which I have not, so I am not able to clear my data. I have clicked on several other links for the "Do It Yourself" and it just logs me back into the "premium expert help" version. I am literally locked into paying this fee. How do I get this reimbursed?</P> Sat, 21 Feb 2026 18:07:25 GMT user17716968748 2026-02-21T18:07:25Z https://ttlc.intuit.com/community/military/discussion/mil-discount/01/3792624#M7919 <P>Attempted to file taxes but the fee is not waived. Double and triple checked everything was input correctly in my profile (checked all associated boxes). W-2 and the pages afterwards all indicate military, enlisted, years served, active duty, etc. Everything is good. I noticed that I have the "Expert Assist Premium" account which appears to be the issue. I tried to downgrade to basic, and it says in order to continue filing I&nbsp;<STRONG>must</STRONG>&nbsp;upgrade, due to a <STRONG>single</STRONG> form I have. I then tried to clear everything and start over; however, it states I have already paid for TurboTax, which I have not, so I am not able to clear my data. I have clicked on several other links for the "Do It Yourself" and it just logs me back into the "premium expert help" version. I am literally locked into paying this fee. How do I get this reimbursed?</P> Sat, 21 Feb 2026 18:07:25 GMT https://ttlc.intuit.com/community/military/discussion/mil-discount/01/3792624#M7919 user17716968748 2026-02-21T18:07:25Z https://ttlc.intuit.com/community/military/discussion/re-mil-discount/01/3792629#M7920 <P>You will have to contact TurboTax support for assistance with this problem. Use the key words <STRONG>Billing Issue</STRONG></P> <P>&nbsp;</P> <P>Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)</P> Sat, 21 Feb 2026 18:09:41 GMT https://ttlc.intuit.com/community/military/discussion/re-mil-discount/01/3792629#M7920 DoninGA 2026-02-21T18:09:41Z