topic If you are using Turbo Tax Online, the most likely reason... in Retirement tax questions https://ttlc.intuit.com/community/retirement/discussion/if-you-are-using-turbo-tax-online-the-most-likely-reason/01/111275#M7770 <P></P><P> </P><P> <SPAN>If you are using <B>Turbo Tax Online</B>, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly.&nbsp; The easiest way around this is to <B>simply use a different web browser</B>.&nbsp; You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari.&nbsp;&nbsp; If you need to install another browser, be sure to go to the trusted home site for the software for&nbsp; security reasons.</SPAN> </P> <P> <SPAN>If you are using the <B>Turbo Tax Phone App</B>, then try opening Turbo Tax in the browser window on your phone.&nbsp; It will use the same login information but may display the page better. </SPAN> </P> <P>&nbsp;</P> <P></P><BR /> Sat, 01 Jun 2019 05:04:17 GMT TeresaM 2019-06-01T05:04:17Z Cannot enter 2nd digit of gross distribution box, cannot enter area code numbers for telephone https://ttlc.intuit.com/community/retirement/discussion/cannot-enter-2nd-digit-of-gross-distribution-box-cannot-enter-area-code-numbers-for-telephone/01/111261#M7762 Sat, 01 Jun 2019 05:04:14 GMT https://ttlc.intuit.com/community/retirement/discussion/cannot-enter-2nd-digit-of-gross-distribution-box-cannot-enter-area-code-numbers-for-telephone/01/111261#M7762 leonreister 2019-06-01T05:04:14Z Which gross distribution box are you referring to ? https://ttlc.intuit.com/community/retirement/discussion/which-gross-distribution-box-are-you-referring-to/01/111269#M7766 Which gross distribution box are you referring to ? Sat, 01 Jun 2019 05:04:16 GMT https://ttlc.intuit.com/community/retirement/discussion/which-gross-distribution-box-are-you-referring-to/01/111269#M7766 Texas Roger 2019-06-01T05:04:16Z If you are using Turbo Tax Online, the most likely reason... https://ttlc.intuit.com/community/retirement/discussion/if-you-are-using-turbo-tax-online-the-most-likely-reason/01/111275#M7770 <P></P><P> </P><P> <SPAN>If you are using <B>Turbo Tax Online</B>, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly.&nbsp; The easiest way around this is to <B>simply use a different web browser</B>.&nbsp; You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari.&nbsp;&nbsp; If you need to install another browser, be sure to go to the trusted home site for the software for&nbsp; security reasons.</SPAN> </P> <P> <SPAN>If you are using the <B>Turbo Tax Phone App</B>, then try opening Turbo Tax in the browser window on your phone.&nbsp; It will use the same login information but may display the page better. </SPAN> </P> <P>&nbsp;</P> <P></P><BR /> Sat, 01 Jun 2019 05:04:17 GMT https://ttlc.intuit.com/community/retirement/discussion/if-you-are-using-turbo-tax-online-the-most-likely-reason/01/111275#M7770 TeresaM 2019-06-01T05:04:17Z