topic Wrong Canadian Pension Income in Retirement tax questions

Wrong Canadian Pension Income

monrodian — Thu, 19 Feb 2026 23:48:20 GMT

I have this problem also. None of the suggestions here fixed it.

Re: Wrong Canadian Pension Income

DianeW777 — Wed, 25 Feb 2026 00:01:37 GMT

Try this: Use the trashcan icon in the Canadian Pension section next to where this appears, but you don't click Continue, because it creates a new Canada RRP Worksheet. So click the trashcan and go right back to Federal Review.

We are currently investigating the issue and will provide updates as soon as possible.

If you would like to send us a “diagnostic” file that has your “numbers” but not your personal information it would help.  If you would like to do this, here are the instructions: (Don't forget to give us the state)

TurboTax Online:

Open your return -Go to the menu panel on the left side of your return and select Tax Tools.

Then select Tools below Tax Tools.
A window will pop up which says Tools Center.
On this screen, select Share my file with Agent.
You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number and your state. This will allow us to open a copy of your return without seeing any personal information.

TurboTax Desktop:

If you like, you can send a copy of your return that will be scrubbed to eliminate your personal data by using these steps:

Click on Online in the top left menu of TurboTax Desktop for Windows
Select 'Send Tax File to Agent'* > Follow the prompts to reach the token number.
- Enter your email used for TurboTax > Enter your code > Send
Write down or send an image of your token number and state then place in this issue.
We can then review your exact scenario for a solution.
Please also tell us any states included in the return. This is necessary for us to view the return.
- *If using a MAC, go to the menu at the top of the screen, select Help, then, 'Send Tax File to Agent')

We will be able to see exactly what you are seeing and we can determine what exactly is going on in your return to provide you with a resolution.

Re: Wrong Canadian Pension Income

monrodian — Sat, 28 Feb 2026 19:47:56 GMT

token: 9130347946067296-86338083

Oregon resident

Hawaii nonresident

Re: Wrong Canadian Pension Income

monrodian — Sat, 28 Feb 2026 19:14:48 GMT

This webste automatically remove the token number. Will not let me upload screenshot of token.

image.png

Re: Wrong Canadian Pension Income

DaveF1006 — Mon, 02 Mar 2026 21:25:39 GMT

Reply back and post the token number directly in this thread rather then sending the screenshot.

Re: Wrong Canadian Pension Income

monrodian — Tue, 03 Mar 2026 14:57:58 GMT

The token number is now showing. See post above.

Re: Wrong Canadian Pension Income

DaveF1006 — Thu, 05 Mar 2026 18:20:50 GMT

To clarify, what is the issue? I have your token number.

Re: Wrong Canadian Pension Income

monrodian — Thu, 05 Mar 2026 19:46:36 GMT

TurboTax 2025 Deluxe desktop, Windows 11

In the Step-by-Step mode, Wages & Income section, after Social Security benefits, It goes to Canadian retirement summary and requires a custodian name before allowing me to continue. I have no Canadian retirement and did not check any box referencing that I had one.

Under "Your 2025 Income Summary" , Retirement Plans and Social Security, TT has and entry for "Canadian Registered Pension Income" with $0.

Update: I can now navigate past the Canadian Pension section. I am not sure why, maybe it was corrected in the last update.