topic Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working in Retirement tax questions

2025 Online TurboTax Social Security Form SSA-1099 entry not working

Romasurus — Tue, 09 Dec 2025 15:27:38 GMT

Previously, for many years, I had been using Turbo Tax Desktop. This year because I have not yet switched to Windows 11 and the fact that my financial situation has deteriorated dramatically, I moved to Turbo Tax Online.

I logged in and imported my 2024 tax file. Then I started entering my incomes. I have all of my 2025 numbers thanks to Quick Books Reports.

When I got to the Social Security Form SSA-1099, it wouldn’t open. I tried to use another browser then cleared all of the caches and nothing helped. I cleared all of the information and started all over again. Finally, I went to the TT User group and I find out that this is a common problem in quite a few years past TT Online iterations.

This problem should have been addressed years ago.

Turbo Tax, you wasted hours of my time with this issue and I will be moving to another OnLine Tax vendor this year.

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

Bsch4477 — Tue, 09 Dec 2025 16:33:28 GMT

The reality is that all tax programs are not robust until mid January and even after that there are continual updates. This year is particularly challenging due to the changes in tax laws.

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

Romasurus — Tue, 09 Dec 2025 17:14:00 GMT

I guess I should have posted the fix for this problem. In Online, go to the tax tools on the left margin, select Tools then delete form and remove the Social Security Form.

I was a little hasty with my threat to leave TT. I will fumble along with it but it irritates me that the problem appears to be carried over for quite a few iterations of OnLine and not been addressed.

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

SteamTrain — Tue, 09 Dec 2025 17:19:42 GMT

@Romasurus

Still...I'm wondering what the problem is for you

I entered SS info from a (supposed) SSA-1099 in the "Online" software a couple of days ago.

No problems whatsoever.

___________________

Or is your issue one where you don't see where to enter your SS income information?

That's an entirely different problem that some folks have where they don't understand how to expand the menu to see all the income choices.

(yeah..."Online" presents a learning curve for navigation problems, and if on the phone "App", it's even worse.)

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

SteamTrain — Tue, 09 Dec 2025 17:23:15 GMT

ohhh, a delete and restart of the SSA-1099 from scratch?

Maybe transferring in data/forms from a desktop 2024 file is causing a problem that doesn't happen for me if I used "Online" for last year?

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

Romasurus — Fri, 12 Dec 2025 14:33:40 GMT

The problem stems from importing your TT Desktop previous years tax files into the new year TT online program as been confirmed by previous years posts regarding this problem.

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

rdmeek — Fri, 06 Feb 2026 02:45:07 GMT

The "reality" is that it is 5 Feb, and it is still not working online. As others have stated, this is unacceptable.

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

DawnC — Fri, 06 Feb 2026 03:10:41 GMT

What kind of problem are you having, ? If you have an SSA-1099 to enter, follow the instructions here >> Where do I enter an SSA-1099? TurboTax is handling these entries without error.

Delete Forms

@rdmeek

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

rdmeek — Fri, 06 Feb 2026 03:07:18 GMT

Thank you for posting the solution! The "tools" section is pretty obscure, and it is not obvious to me, at first. I found it, deleted it, then went in circles finally getting the correct SS info added (again). This is still not something that should ever be a problem. Especially if something like this has been happening for year.

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

rdmeek — Fri, 06 Feb 2026 03:10:47 GMT

The problem is in your software! I followed the solution other member posted (finally), and now have it working right (I think). The software is causing the problem in the first place, and the solution is not obvious at all. I should not have to go to "tools" and delete a form I can't even see, and even then it took me around the process twice before it took. It's just a common 1099 form! It is not a complicated thing at all. It's working now. I'm out.

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

rdmeek — Fri, 06 Feb 2026 03:13:18 GMT

I did the delete form (which I never likely would have found had someone not explained it clearly), an things seem to work now. Not impressed, but appreciative of the help.

Re: 2025 Online TurboTax Social Security Form SSA-1099 entry not working

ceringold — Thu, 02 Apr 2026 21:46:33 GMT

I have the same problem. This version sucks. I have used TT for about 10 years but NO MORE!