topic When I try to receive the 1099 forms from Fidelity, I get a white pop-up. I can't sign in to intuit. Just a white box with an &quot;X&quot; in the upper right corner. in Retirement tax questions https://ttlc.intuit.com/community/retirement/discussion/when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to-intuit/01/2881935#M188644 How do I import&nbsp;&nbsp;1099s from Fidelity? Mon, 23 Feb 2026 12:36:01 GMT trailertrash36 2026-02-23T12:36:01Z When I try to receive the 1099 forms from Fidelity, I get a white pop-up. I can't sign in to intuit. Just a white box with an "X" in the upper right corner. https://ttlc.intuit.com/community/retirement/discussion/when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to-intuit/01/2881935#M188644 How do I import&nbsp;&nbsp;1099s from Fidelity? Mon, 23 Feb 2026 12:36:01 GMT https://ttlc.intuit.com/community/retirement/discussion/when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to-intuit/01/2881935#M188644 trailertrash36 2026-02-23T12:36:01Z Re: When I try to receive the 1099 forms from Fidelity, I get a white pop-up. I can't sign in to ... https://ttlc.intuit.com/community/retirement/discussion/re-when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to/01/2882707#M188712 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/5190051">@trailertrash36</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>If you are having issues importing, you may want to check and make sure your financial institution or brokerage is a <A href="https://www.intuit.com/partners/fdp/implementation-support/tax-import/program-overview/partner-list/" target="_blank"><U>TurboTax 1099 partner</U></A>. If it is and you are still having issues, please see the FAQ link provided below for assistance:</P> <P>&nbsp;</P> <P><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/banking/import-1099/L73REMMxe_US_en_US" target="_blank"><U>What if I can't import my 1099</U></A></P> <P>&nbsp;</P> <P>You can also try the steps below as a possible workaround:</P> <UL> <LI><SPAN style="color:windowtext;">Close and restart TurboTax</SPAN></LI> <LI><SPAN style="color:windowtext;">Make sure the data for the first Fidelity account is there</SPAN></LI> <LI><SPAN style="color:windowtext;">Identify your default browser that TurboTax will open to import data from the second account</SPAN></LI> <LI><SPAN style="color:windowtext;">Clear all cookies and cache….clearing cookies alone will not work</SPAN></LI> <LI><SPAN style="color:windowtext;">Input the login information for the second Fidelity account when TurboTax asks</SPAN></LI> </UL> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 14 Feb 2023 16:21:47 GMT https://ttlc.intuit.com/community/retirement/discussion/re-when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to/01/2882707#M188712 TiffanyL 2023-02-14T16:21:47Z Re: When I try to receive the 1099 forms from Fidelity, I get a white pop-up. I can't sign in to ... https://ttlc.intuit.com/community/retirement/discussion/re-when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to/01/2910709#M190742 <P>The problem isn't with fidelity.&nbsp; It is the ridiculous requirement to logon to turbo tax BEFORE you can even try to logon to fidelity.&nbsp; All the troubleshooting advice did not work. Software fix suppose to be issued on 2/24/23 (per turbo tax) -- didn't happen</P> Sat, 25 Feb 2023 13:34:21 GMT https://ttlc.intuit.com/community/retirement/discussion/re-when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to/01/2910709#M190742 tjturtle 2023-02-25T13:34:21Z Re: When I try to receive the 1099 forms from Fidelity, I get a white pop-up. I can't sign in to ... https://ttlc.intuit.com/community/retirement/discussion/re-when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to/01/2911374#M190787 <P>Thanks for info. Same problem. When will this be fixed?</P> Sat, 25 Feb 2023 18:36:05 GMT https://ttlc.intuit.com/community/retirement/discussion/re-when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to/01/2911374#M190787 bob963 2023-02-25T18:36:05Z Re: When I try to receive the 1099 forms from Fidelity, I get a white pop-up. I can't sign in to ... https://ttlc.intuit.com/community/retirement/discussion/re-when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to/01/2917039#M191214 <P><SPAN style="font-size:14px;">Please feel free to contact</SPAN><A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank"><SPAN style="font-size:14px;"> Customer Support</SPAN></A><SPAN style="font-size:14px;"> so you can speak with someone who can assist you.</SPAN></P> <P><SPAN style="font-size:14px;"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/5206705">@tjturtle</a></SPAN>&nbsp;</SPAN></P> <P><SPAN style="font-size:14px;"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/5209694">@bob963</a></SPAN>&nbsp;</SPAN><BR /><SPAN style="font-size:14px;">&nbsp;</SPAN></P> Mon, 27 Feb 2023 21:44:45 GMT https://ttlc.intuit.com/community/retirement/discussion/re-when-i-try-to-receive-the-1099-forms-from-fidelity-i-get-a-white-pop-up-i-can-t-sign-in-to/01/2917039#M191214 MoniqueLO_ 2023-02-27T21:44:45Z