topic Social security entry is not working. All I get is a blank page when I click update next to the social security entry line in Retirement tax questions

Social security entry is not working. All I get is a blank page when I click update next to the social security entry line

user146250293 — Mon, 23 Feb 2026 13:35:17 GMT

why doesn't social security entry work?

Re: Social security entry is not working. All I get is a blank page when I click update next to t...

KatrinaLO — Thu, 02 Feb 2023 18:51:36 GMT

Please log completely out of TurboTax, then try clearing out your browser's cache stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here.

Re: Social security entry is not working. All I get is a blank page when I click update next to t...

morris1966 — Sun, 05 Feb 2023 21:32:49 GMT

I tried the cache clearing thing which changed nothing as I suspected since this is a pretty clean computer I am using - not my regular which is buried in stuff. However - this time I noticed there was - at the bottom of my still blank screen - a little up arrow and next to that “no form” - I clicked on the up arrow - nada. But when I clicked on the "no form” - voila! - I got a screen that finally allowed me to select social security and have managed to enter my data. I have never had to do that before so I am puzzled as to why that was necessary or why that was even there, but for now I have entered the data. You might want to share this with others who are having the same issue. Hopefully it will work for them.

user146250293