topic The learn more links are not working please help. in Retirement tax questions

The learn more links are not working please help.

doestacks718 — Thu, 28 Jan 2021 00:53:47 GMT

Re: The learn more links are not working please help.

PattiF — Thu, 28 Jan 2021 01:55:17 GMT

Which links are you referring to and in TT Online or TT Desktop?

Re: The learn more links are not working please help.

doestacks718 — Thu, 28 Jan 2021 02:04:13 GMT

I'm using TT mobile. When selecting any link for a line item I don't understand I get an error

Oops. That didn't work.

Something happened while getting that for you. Let's try again.

I also paid for deluxe don't know why this is happening

Re: The learn more links are not working please help.

TerukoL — Thu, 28 Jan 2021 22:33:09 GMT

Please try the following steps to troubleshoot your TurboTax app:

Completely shut down your phone or tablet.
Restart your phone or tablet.
Update Google Play/iOS if asked.
Relaunch the TurboTax mobile app and try it again.

If you still continue to have the same problem, please click the link to contact TurboTax customer support.

Please click How do I use the mobile app? to learn more.

Re: The learn more links are not working please help.

kfnheat — Sun, 10 Apr 2022 00:35:05 GMT

This is still an issue. They seemed to be working in the iPhone App under Federal, but now that I’m in State for CA, none of the Learn More links are working. I tried the suggestions in this thread, but nothing fixed it.

Re: The learn more links are not working please help.

Ebony A — Mon, 11 Apr 2022 20:04:11 GMT

Please contact our phone support team for one-on-one troubleshooting assistance. Contact details can be found here @kfnheat.

Re: The learn more links are not working please help.

jb3333 — Mon, 18 Apr 2022 03:54:00 GMT

I'm having the same problem with the Mac download version of TurboTax Premier.
It's very buggy, and I'm very disappointed!! Definitely not worth what I paid for it.