topic try to import from JP Morgan, says to obtain the identification code from the link but the link is NOT available! in Investors & landlords

try to import from JP Morgan, says to obtain the identification code from the link but the link is NOT available!

csmw — Mon, 09 Mar 2026 05:15:25 GMT

Trying to import my 1099 cosolidated forms from JP Morgan, TurboTax 2021 (mac version) requires a "identification code" which it says can be "obtain using link below". I find the sentence "Get Your Identificaiton Code" but it is not a link, nor is there a link on that page. This is definitely a BUG!! please fix ASAP!

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

HeatherPLO — Sat, 26 Feb 2022 16:56:21 GMT

@csmw

Please sign up for updates on this at the Help Article here for further assistance.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

Katwar1 — Sun, 06 Mar 2022 17:58:28 GMT

I'm having this issue as well, for J.P. Morgan securities, but on a Mac computer. The words "Get your identification code" are there, but they are just black type/text like the rest of the paragraph. Nothing happens when you click on the words. It appears there is no hyperlink connected to the sentence.

Just checked, still no updates on it.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

EbonyA — Mon, 07 Mar 2022 22:07:32 GMT

This issue is still being investigated; as soon as an update is made available we will let you know. Please ensure that you have signed up for updates through the link that HeatherPLO provided above @Katwar1.

Re: For TurboTax Home & Business 2021 for Mac., when I tried to import J.P.Morgan Security, it asks to click" Get your identification Code" but there is no hypo-link below? Why

Wushan1961482021 — Thu, 10 Mar 2022 18:29:29 GMT

For TurboTax Home & Business 2021 for Mac., when I tried to import J.P.Morgan Security, it asks to click" Get your identification Code" but there is no hypo-link below? There is only one sentence says "Get your identification code" but it is not a hypo-link. When you click it, there is no response. It seems there is a software "bug" here. Please fix it asap and respond to me.

Thanks!

Steve

Re: try to import from JP Morgan, says to obtain the identification code from the link but the link is NOT available!

Wushan1961482021 — Thu, 10 Mar 2022 18:40:56 GMT

I have the same issue and hopefully, the bug will be fixed soon!

Re: try to import from JP Morgan, says to obtain the identification code from the link but the link is NOT available!

NW23 — Fri, 11 Mar 2022 20:24:05 GMT

Has anyone figured out how to fix this or a workaround - manually importing is a huge pain and what I was hoping to avoid in purchasing the software. Even when clicking on chase it says it is not working and I have the latest update- is this only a problem on Mac TT deluxe?

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

NW23 — Fri, 11 Mar 2022 20:25:21 GMT

Is there a workaround- since this issue has not been resolved and the link u provided doesn’t work.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

MarilynG1 — Fri, 11 Mar 2022 20:50:04 GMT

When you click on 'Get your Identification Code' (screenshot), you should be taken to your Chase login page. Sign In and you should get a page to receive your TurboTax Code (screenshot).

You can also upload the forms from your computer.

If your import just won't work, you can Enter a Summary in Lieu of Individual Transactions (2 lines; short-term, long-term).

Re: try to import from JP Morgan, says to obtain the identification code from the link but the link is NOT available!

Sharlene — Sun, 13 Mar 2022 00:04:04 GMT

It's still not working... I have Premier on Mac... Pls fix asap... As I don't want to manually type.. Thank you!

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

NW23 — Sun, 13 Mar 2022 00:30:23 GMT

The link for “get your identification code here” does not work— as reported by other users. It’s simply in black and u cannot click on it. Please fix asap.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

smgliny — Sun, 13 Mar 2022 18:33:45 GMT

I am having the same issue - what is the status of fixing this issue????

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

NW23 — Sun, 13 Mar 2022 20:53:02 GMT

The link does not work on Mac - and when u click on chase bank as a work around you get an error message. Will this be fixed? Is this an issue just with certain versions- can we switch and try it on pc? I really don’t want to manually input tons of transactions: ridiculous.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the link is NOT available!

zxl280 — Mon, 14 Mar 2022 07:06:20 GMT

The link does not show there. The sentence is grey.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

CalvoLori — Mon, 14 Mar 2022 18:33:31 GMT

Is this issue resolved? So far I the link to get the ID code is still not functioning and the link to get updates on this issue is expired.

Thank you,

Loraine [PII removed]

[email address removed]

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

rgreen1305 — Mon, 14 Mar 2022 20:25:52 GMT

I'm having the same problem. The words "Get You Identification Code" are there, but it is not a link, and clicking on it does nothing. The link to get updates on this issue has expired. I'm running TT Premier on a Mac, and I have applied all the updates available as of today.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

CarissaM — Mon, 14 Mar 2022 21:17:32 GMT

Please follow the advise of @marilynjoy above. If this does not work, please click here to contact customer support.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

davelee — Tue, 15 Mar 2022 04:18:24 GMT

The Help Article link leads to a page that says...

"We're sorry, we can't find the page you requested."

Has this been resolved. I called Chase and they said it is a TurboTax issue. Please advise. "Get an Identification Link" still does not work. Thank you.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

CarissaM — Tue, 15 Mar 2022 19:40:53 GMT

Please follow the instructions here in order to get the workaround for this issue.

Re: try to import from JP Morgan, says to obtain the identification code from the link but the li...

NW23 — Tue, 15 Mar 2022 22:41:50 GMT

Even the link you sent to switch over to the online version is broken and unclear. When clicking on it, it simply takes you to a community discussion page where there are others complaining about the same problem. Can you point us to a CLEAR LINK and instructions on how to switch over to the online version? Does this mean we have to start our returns all over? How does a major tax software company not allow you to import from one of the largest banks in America - and now we are being told it won't be fixed till AFTER the tax season. In addition, the "workaround" is confusing and inaccessible. Turbotax should offer refunds for those of us who paid for a download product that simply doesn't work.