topic I am unable to enter all expenses for a rental property. When I edit certain expense items, it does not save the value and states "not started". I am on the web version in Investors & landlords

I am unable to enter all expenses for a rental property. When I edit certain expense items, it does not save the value and states "not started". I am on the web version

chris-frank21 — Thu, 26 Feb 2026 10:39:50 GMT

Re: I am unable to enter all expenses for a rental property. When I edit certain expense items, i...

PatriciaV — Thu, 26 Feb 2026 14:13:09 GMT

It's possible this is browser-related. Please log out of TurboTax, refresh your browser, and clear your cookies and cache. Then restart your browser and log into TurboTax again. Or try a different browser.

For more help, please see:

Re: I am unable to enter all expenses for a rental property. When I edit certain expense items, i...

chris-frank21 — Thu, 26 Feb 2026 18:31:14 GMT

Yes, I saw that advice on other similar question threads. I can confirm this does not fix the issue since I cleared browser history and cookies, tried a different browser, and then attempted again on a different computer. It appears to be a glitch in the TurboTax software itself that persists across sessions. I saw others flagged this issue years ago.

I can work around it by entering miscellaneous user-entered line items for rental expenses, but this is not ideal and this issue should be addressed by a technical solution.

Re: I am unable to enter all expenses for a rental property. When I edit certain expense items, it does not save the value and states "not started". I am on the web version

COOL MOM — Fri, 13 Mar 2026 23:57:20 GMT

Aloha Friday Chris,

I have been having the same issue and have been on with a live person for 2 hours and 40 min (currently on hold). She suggested I clear cache and cookies (all time) and then use"New Incognito window, which I'm on now, but still not showing up unlike the previous years.

Just to see what happens, she had me enter zero for rental income (which of course I can't do as I already reported and paid state taxes on it) and all of my numbers were displaying, but fed due increased and state refund decreased. So I changed it back and still trying to figure out what to do. She says it's a glitch and I should be able to enter all expenses, but why it's not showing up is the dilemma, so is trying to get help on her end. So stand by.