topic The site will not take my 1098-E upload, a picture, or won't let me manually type it in. Once I put it in, it starts back over in Education

The site will not take my 1098-E upload, a picture, or won't let me manually type it in. Once I put it in, it starts back over

jamsue0412 — Mon, 23 Feb 2026 10:27:14 GMT

Re: The site will not take my 1098-E upload, a picture, or won't let me manually type it in. Once I put it in, it starts back over

xmasbaby0 — Mon, 23 Jan 2023 20:27:10 GMT

Forget about trying to snap a photo of a 1098E or "uploading" it--- the way to enter it is by keying it by hand.

Re: The site will not take my 1098-E upload, a picture, or won't let me manually type it in. Once I put it in, it starts back over

jamsue0412 — Mon, 23 Jan 2023 20:58:36 GMT

I've tried that as well. Doesn't even give me a screen to type it in manually. If I hit the link to type it in, it takes me back to the needs review screen and just starts over.

Re: The site will not take my 1098-E upload, a picture, or won't let me manually type it in. Once I put it in, it starts back over

xmasbaby0 — Mon, 23 Jan 2023 21:00:58 GMT

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily