topic Education Expenses Section shows as not started in Education

Education Expenses Section shows as not started

dfigra — Sat, 11 Jul 2020 18:19:50 GMT

When I complete my daughter's education summary it says that "you can't claim an education tax break".

"Based on what you've entered so far you are not eligible for an education credit.

Here is why you may not qualify:

Your income exceeds the maximum limit
Scholarships, grants and other tax free assistance exceed the education expenses
There were no net qualified education expenses.

When I hit continue it shows that the Expenses and Scholarship section as not been started. I'm having trouble understanding why is shows as not started when I've entered 1098-T form a number of times now. Please help!

Re: Education Expenses Section shows as not started

GiseleD — Sat, 11 Jul 2020 19:50:59 GMT

You may want to log out, clear your cookies and cache, and then log back in.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Re: Education Expenses Section shows as not started

Hal_Al — Sat, 11 Jul 2020 21:17:22 GMT

Go through the entire education interview until you reach a screen titled "Your Education Expenses Summary". Click edit next to the student's name. That should take you to a screen “Here’s your Education Summary”. Click edit next to the section you want to change; tuition, most likely, in your case.

Details:

To enter your Form 1098-T information (even when TurboTax thinks it has already been entered and is showing $0), go through the entire education expenses section of your return until you reach the screen titled “Your Education Expenses Summary”, then follow these steps:

Click Edit next to the student name.
On the screen titled “Here’s your Education Summary”, click Edit beside Tuition.
Enter the information from your Form 1098-T.

To go directly to the Education section of your return, use these steps:

On the top row of the TurboTax online screen, click on Search (or for CD/downloaded TurboTax locate the search box in the upper right corner)
This opens a box where you can type in “education” (be sure to enter exactly as shown here) and click the magnifying glass (or for CD/downloaded TurboTax, click Find)
The search results will give you an option to “Jump to education”
Click on the blue “Jump to education” link

Also see: https://ttlc.intuit.com/community/entering-importing/help/how-do-i-enter-form-1098-t/00/26336

Re: Education Expenses Section shows as not started

dfigra — Sat, 11 Jul 2020 22:10:43 GMT

I've already got to that page after going through the entire interview. I'm able to edit and add the proper 1098-T for my kids' tuition. When I'm finished and hit "done" it shows that I haven't started the section even though I can go back and view the breakdown for tuition for each. All of my other sections that I've stared show completed except that one.

Re: Education Expenses Section shows as not started

dfigra — Sat, 11 Jul 2020 22:12:49 GMT

I've tried clearing cache as well as download history. I've also tried another browser as well as another computer and they all tell me the same thing. All show the education expenses section as "not started" even though I've entered all the appropriate info as well as the 1098-T forms.