topic TurboTax 2024 Premier Desktop will not download NJ State Product in Business & farm

TurboTax 2024 Premier Desktop will not download NJ State Product

jdeeganjr — Sun, 02 Mar 2025 20:24:24 GMT

Can I download the NJ state product, purchase it, and install it manually?

Re: TurboTax 2024 Premier Desktop will not download NJ State Product

CatinaT1 — Wed, 05 Mar 2025 19:01:31 GMT

Try this: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

Re: TurboTax 2024 Premier Desktop will not download NJ State Product

jdeeganjr — Wed, 05 Mar 2025 19:12:02 GMT

I already tried the tool TTCleanStatesTool-2024.00.01.16. It successfully deletes any and all references to the NJ state download. However, when once again attempting to download the NJ state product, the infinite loop resumes and TurboTax Premier will not allow me to purchase and install the NJ product.

Conclusion: the TTCleanStatesTool does remove the reference. But it does NOT solve the problem. I still cannot download and install the NJ product.

Re: TurboTax 2024 Premier Desktop will not download NJ State Product

MarilynG1 — Tue, 11 Mar 2025 17:17:21 GMT

Try disabling all anti-virus software (including modem) which may be blocking your transmission to/from the server that accepts Billing Info.

Here's How to Turn Off Anti-Virus Programs.

You can also Contact TurboTax Support. Choose 'Billing' as your phone option.

@jdeeganjr

Re: TurboTax 2024 Premier Desktop will not download NJ State Product

jdeeganjr — Tue, 11 Mar 2025 18:03:25 GMT

Already tried that action. Disabling anti-virus does not fix the problem.

Suspect the real problem is a defect in TurboTax Premier.

Re: TurboTax 2024 Premier Desktop will not download NJ State Product

BrittanyS — Tue, 18 Mar 2025 01:04:59 GMT

If you are still having issues, please contact support.

See the link below: