topic Trying to electronically file my tax returns in Deductions & credits

Trying to electronically file my tax returns

BGibbers — Tue, 17 Feb 2026 16:28:31 GMT

I am using TurboTax Premier online to do my taxes this year. I intend to file both my federal and state returns electronically this year. However, last year, I used the TurboTax Deluxe Desktop version and filed my federal return electronically, but filed my WV state return by mailing in paper forms, which is what I have always done in the past to avoid paying the additional fee to electronically file the state return. I'm now getting a question that I don't know how to answer. This is it...

How did you file taxes last year?

It looks like you started, but didn't successfully e-file the 2024 return with TurboTax. We'll use this info to guide you through the next steps.

E-filed with a different tax software

Filed with a CPA

Printed and mailed tax return

Tried to e-file, but was rejected

Didn't file taxes

As you can see, none of these responses really fit my situation. I don't want to make a mistake at this point. How do I get past this question?

Re: Trying to electronically file my tax returns

LaShaunA3 — Tue, 17 Feb 2026 23:12:15 GMT

Since you e-filed your 2024 federal return using TurboTax Desktop, you should select, “E-filed with a different tax software".

Re: Trying to electronically file my tax returns

Mikeg_acton — Thu, 09 Apr 2026 14:03:52 GMT

Where is that "used a different tax software?"

Re: Trying to electronically file my tax returns

MonikaK1 — Sun, 12 Apr 2026 22:31:32 GMT

The question about how you did your taxes last year appears at the very beginning of the process in TurboTax Desktop. Depending on the answer, TurboTax will provide a screen to select your prior year tax file to transfer information to the current year.

The question also appears in TurboTax Online. If you used TurboTax Online the prior year but don't see your information from last year, check to see whether you are using the same online account.

Use this account recovery tool if you need assistance getting to your previous account in TurboTax Online.

@Mikeg_acton