topic Cannot purchase a 2nd state. in Deductions & credits

Cannot purchase a 2nd state.

AAA10 — Sat, 14 Feb 2026 15:46:38 GMT

Desktop version will not allow me to purchase a 2nd state. It states try again or check back in a bit. Same error occurs every time I try to purchase 2nd state.

Re: Cannot purchase a 2nd state.

LindaS5247 — Mon, 16 Feb 2026 15:18:03 GMT

If you can not purchase another state from your Desktop program, have you tried going out of your program and going back in? Also, make sure all updates have been run.

If you are using TurboTax Desktop, you can manually check for updates for your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service

Please return to Community if you have any additional information or questions and we would be happy to help.

Re: Cannot purchase a 2nd state.

Ps505 — Fri, 13 Mar 2026 05:40:04 GMT

I can't purchase a state either...is it a glitch or do I have to call someone? I have the desktop version. Thank you.

Re: Cannot purchase a 2nd state.

CatinaT1 — Fri, 13 Mar 2026 12:58:24 GMT

If you are using desktop software you may need to do a manual update. Try clearing your Cache and Cookies and then try this link instructions.

If that doesn't work, you will need to call in. Here is a link to contact  Turbo Tax Customer Service.