topic Error when going to charitable donation section in Deductions & credits

Error when going to charitable donation section

battleborn27 — Fri, 06 Feb 2026 21:09:38 GMT

Hello,

I have the 2025 Premier version. For 3 weeks whenever I try to enter the charitable donation section, I get the following error: "Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all your info's correct"

I go back and let Turbotax walk me through each section, but when I get to that one, I can't do a thing. Is this a bug? Is there a fix for it? Thanks.

Re: Error when going to charitable donation section

SteamTrain — Fri, 06 Feb 2026 21:29:11 GMT

@battleborn27

IF you are using the "Desktop" software.

Switch to Forms Mode, and then Open & Delete every charity, or charitable gift form you find in the left-side display.

Then go back to the interview and try again:

I'd guess there's a 65.5 % chance of that working.

Re: Error when going to charitable donation section

battleborn27 — Fri, 06 Feb 2026 21:42:28 GMT

Thanks for the idea. I went into one of my saved returns and did what you suggested. Unfortunately, I still got the same error after deleting the forms and trying again. I even saved the return after deleting the forms and I still received that error. Any other ideas would be welcomed.

Thanks Friend.

Re: Error when going to charitable donation section

SteamTrain — Fri, 06 Feb 2026 21:54:39 GMT

@battleborn27

I'm lost...but...maybe:

1) IF on a Windows computer, a new Windows OS update was issued this week. IF partially-installed, that is known to block some TTX functions. Check to ensure it is fully installed and then reboot. (heck...reboot in any case.)

still a no-go?

2) Again, if on Windows computer...download and run the "Manual Update" (it is slow, so be really patient)

Manually Update TurboTax for Windows Software

..........then try again.

Can't think of much else.....maybe rt-click on the TTX 2025 icon and select "Run as Administrator" ??

_____________________

MAC computer? Not much to do. Just reboot computer, and make sure you've run your software updates.

Re: Error when going to charitable donation section

SteamTrain — Fri, 06 Feb 2026 21:55:43 GMT

Ooops....edited-in the link to the TTX Manual Update for windows user in my post above

Re: Error when going to charitable donation section

battleborn27 — Fri, 06 Feb 2026 22:04:13 GMT

Thanks. I have Windows 11/Home version. There was an outstanding update that I'm doing right now. I guess I'll try this again later. You were right, the update is really slow. I'll let you know if your other suggestions fixed this issue. Thanks again for your ideas.

Re: Error when going to charitable donation section

battleborn27 — Sat, 07 Feb 2026 01:32:10 GMT

Here’s the solution that seemed to fix the issue, very old school but it worked. I simply uninstalled TurboTax 2025, and then reinstalled it using the same executable that I was originally provided.

Once it was done installing, it repaired itself. My concern was that I’d lose my progress on several returns that I had started but alas, they were all intact when I launched the reinstalled version.

I guess the simple approach worked this time!