topic What's up with ItsDeductible being Discontinued (AGAIN) on short notice in Deductions & credits

What's up with ItsDeductible being Discontinued (AGAIN) on short notice

asrogers — Tue, 26 Aug 2025 22:12:37 GMT

I just got email notifying me that ItsDeductible was being discontinued as of October 21, 2025 (less than 2 mo away).
I logged into ItsDeductible on the web and the page is still saying "get started with ItsDeductible"!!!)

I called, and confirmed that it is being discontinued, but THIS IS VERY POORLY DONE.
1) after going thru this 3-4 years ago, and then updating the web interface and the app, no explanation for why they are discontinuing it again.
2) Poor planning to :

a) give such short notice

b) have emails saying it will be discontinued, but no banner on the web page version OR the mobile app to let one know.
c) why discontinue in Mid- October, rather than announce now that it would be discontinued after tax filing deadline for this tax year?
d) the Export CSV's only have options to export the donations, BUT NOT EXPORT THE CHARITIES AS WELL!!.

While I think this is a quite valuable little app, that makes recording deductions/donations very easy, I understand that the business value to keep supporting it may not be there (especially with the larger standard deduction, less people may be needing to record deductions), HOWEVER, this short notice, and poor timing, AND not supporting exporting the linked charities as well is at best annoying, and could motivate one to switch to other tax software.

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

Mochina — Fri, 05 Sep 2025 03:27:34 GMT

I agree with ASRogers in his/her posting objecting to the demise of ItsDeductible after this October 21. ItsDeductible is one of the primary reasons why I am a TurboTax customer. The valuation of donated items that the app supplies is very difficult, if not impossible to find anywhere else that's authoritative. And the elimination of the app is being handled very poorly. The email announcing the demise does not supply the reasons why or an Intuit contact for further explanation. The passage of Trump's budget bill means that upper limit on itemized deductions has been extended to $40K, so more people are likely to itemize for tax year 2025 and use ItsDeductible. There needs to be a full explanation for why Intuit is discontinuing ItsDeductible, and I have written to the Office of the President urging this. I encourage others to complain as well by filing out an escalation form at https://www.intuit.com/company/contact/office-of-the-president/?cid=executives_intuit_click_us_oop-form_en_%7Ccontact_link%7C_oop Note: You will have to check "yes" to the question about having previously contacted Customer Support in order to send the complaint, which I think is fine since there is no option in the Customer Support phone number menu to talk to anyone about ItsDeductible. If the Intuit management refuses to re-consider eliminating ItsDeductible, they should at least postpone its demise until after the tax filing deadline for the 2025 tax year, as ASRogers points out.

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

dwbrownsr — Tue, 09 Sep 2025 02:43:09 GMT

It’s deductible is the reason I have remained a customer of TurboTax. Their discontinuation of that feature, particularly in the absolutely poor way they are doing so, means I will be canceling my TurboTax advantage, and looking elsewhere for tax preparation software. it was the feature that kept me returning year after year

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

tjfoss — Sat, 13 Sep 2025 15:30:48 GMT

I agree with all the above, especially discontinuing the feature before the end of the tax year. What gives? Poor support to your customers, continuing through the end of the year cannot be that hard.

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

e024486 — Wed, 22 Oct 2025 04:17:53 GMT

After repeated missteps in communication, Intuit’s decision to abruptly decommission ItsDeductible has left many of us stunned and disheartened. Receiving a generic card in the mail and an impersonal email survey felt like a hollow gesture—an attempt at sympathy without substance, especially given the gravity of what was being taken away.

Frankly, I’m beyond disappointed. There was no meaningful follow-through on Intuit’s stated intent to make things right. Instead of offering a bridge to the 2025 tax year, the app was shut down prematurely—catching users off guard who, based on multiple sources, believed they had until midnight tonight to export their data. The cutoff being yesterday only adds to the confusion and frustration.

It’s hard to imagine this wasn’t a deliberate decision, and if so, it reflects a troubling disregard for long-time customers who relied on this tool year after year. The silence from “The Office of the President” and the ItsDeductible Decision Team is deafening.

TurboTax, do the right thing. Speak to this community. If the decision is final, so be it—but communicate it clearly, respectfully, and with accountability. Many of us are still holding out hope that Intuit will choose to honor its legacy and its users, even if we are now a dwindling few.

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

joemarjr — Sat, 01 Nov 2025 16:22:52 GMT

Enough is enough. Poor planning, barely any notice. I'm leaving TurboTax/Intuit for HR Block. Treat your customers better!

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

dabigddabigd — Sat, 01 Nov 2025 18:49:48 GMT

I am going to do the same. It's worse for me, as I've logged in for the first time since the spring only to learn the ItsDeductible product has been discontinued. OK, that's a bummer. However, it appears my data is also gone. I can access prior tax returns but not my It's Deductible data??? Please tell me there is still a way to access hours of data entered into ItsDeductible!

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

dwbrownsr — Sun, 02 Nov 2025 00:14:53 GMT

I believe the notice they emailed said the deadline was October 21 to retrieve any data. I went online and exported several years of data.

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

dmichniu — Thu, 05 Feb 2026 22:30:37 GMT

Removing this feature will drive me to use another product that includes this type feature even if more expensive (e.g., tax accountant).

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

MarilynG1 — Fri, 06 Feb 2026 00:36:03 GMT

Goodwill has a Donation Guide you could use in the meantime.

@dmichniu

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

FoothillAI — Tue, 03 Mar 2026 18:46:49 GMT

Intuit allows you to download ALL your personal data, including ItsDeductible records, through your Intuit Account settings.
1 sign in to Intuit Account: https://accounts.intuit.com/app/account-manager/
2 Select "Data & privacy" from the left menu
3 Select "Download", choose "Turbo Tax" if you use it, otherwise "Intuit Account" will be selected
4 Wait for email - Intuit will email you when your download is ready
• Note: Intuit may take up to 15 days to prepare your data file. A 5 day wait is typical.

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

makmndb — Sun, 12 Apr 2026 17:37:46 GMT

I agree. I've been using turbotax for more than 20 years but with the elimination of It's Deductible. this will be my last year. I'm so disappointed Intuit (and I own Intuit stock)!

Re: What's up with ItsDeductible being Discontinued (AGAIN) on short notice

user17767167187 — Mon, 20 Apr 2026 20:33:27 GMT

I'm as frustrated as anyone. I'm posting this msg in a few places to widen the discussion a bit.

I've definitely given up on ItsDeductible. I know the group that created GiveTrackSave, and it's way better. Yeah, I'm biased for sure. I won't compare it with ItsDeductible since there is no comparison. Gosh, I love the "Recurring Donations" feature in GiveTrackSave. There you have it.

https://givetracksave.com