topic My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this? in Deductions & credits

My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

huff5 — Wed, 28 Jan 2026 06:03:02 GMT

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

DoninGA — Fri, 31 Jan 2025 14:33:54 GMT

See if there is a Form 8938 in the list of forms for your tax return, if there is delete the form

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on Delete a form

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

DoninGA — Fri, 31 Jan 2025 14:40:19 GMT

Typo on answer - the form number was wrong It should read Form 8938.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

huff5 — Fri, 31 Jan 2025 14:41:12 GMT

I do not have that form.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

DoninGA — Fri, 31 Jan 2025 14:46:54 GMT

@huff5 wrote:

I do not have that form.

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

huff5 — Fri, 31 Jan 2025 14:56:48 GMT

I called the number and ended up in an infinite loop where they told me I had to pay to have my question answered. This does not seem acceptable. It also will not let me have a refund, as it says I agreed that the service was good when I paid prior to being able to see my forms. What a scam.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

DoninGA — Fri, 31 Jan 2025 14:59:30 GMT

You may want to try again, and this time use the key words - Billing Issue

That should give you access to a TurboTax support representative.

Also you can use the websites that were posted

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

DoninGA — Fri, 31 Jan 2025 15:17:01 GMT

Make sure that you indicted NO for having a foreign account.

Have you already gone through the Wages & Income section of the program, scrolled to the bottom of the page and clicked on Continue? There will be a screen where asked Did either of you own or control a foreign bank account, trust or financial asset in 2024? and you selected NO on the screen.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

huff5 — Fri, 31 Jan 2025 15:28:59 GMT

That is an insane way to do it, but it worked. Thank you.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

huff5 — Fri, 31 Jan 2025 15:30:07 GMT

It kept reverting back to yes every time I entered no. I had to delete the entire Schedule B and redo it.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

DoninGA — Fri, 31 Jan 2025 15:32:22 GMT

@huff5 wrote:

It kept reverting back to yes every time I entered no. I had to delete the entire Schedule B and redo it.

Ok...Thanks for the update on how you got this corrected.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

Return1 — Thu, 27 Mar 2025 20:20:41 GMT

Hi @huff5 @DoninGA I have the same issue. I deleted the income in Schedule B to try to remove that section. It wouldn't fully remove the Schedule B.

I went to "Federal Wrap Up" and "Finalize Uncommon Situations", selected "No". It keeps switching from No to Yes.

I cannot submit this return and it has taken hours longer than the estimate provided.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the section to click no, but it reverts back to yes every time. How do I fix this?

huff5 — Thu, 27 Mar 2025 20:57:48 GMT

I ended up having to call support and then she kept deleting things until it finally worked.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the secti...

DawnC — Thu, 27 Mar 2025 21:34:10 GMT

Go to Delete a Form; scroll through the list and make sure you do not have Form 8938 or any other foreign account forms, FBAR, etc. - delete them if you do. @Return1

How to delete forms in TurboTax Online

How to delete forms in TurboTax Desktop

If you have the desktop software, you can go to Forms, find Schedule B, scroll down to Part lll and change you selection to NO for 7a and 7b.

If you are still having issues, please Contact Support.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the secti...

Return1 — Fri, 28 Mar 2025 22:01:26 GMT

The advice from support was to clear the cache delete cookies and restart. Unclear if this will fix the issue. I'm looking at other software options.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the secti...

DawnC — Fri, 28 Mar 2025 22:05:34 GMT

Yes, clearing your cache and cookies can help when you are using TurboTax Online. Are you using the desktop software; can you click on Forms in the upper right corner? Were you able to e-file, @Return1 ?

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the secti...

Return1 — Fri, 28 Mar 2025 23:48:37 GMT

I'm using the online version. With the steps support provided, I can no longer see what the form says. I was asked to fill out questions that were creating an error, e.g. question 8. That was after question 7 was already incorrect. I do not see a way to see if question 7 is now answered correctly.

I also have an issue with W-2 AA Roth 401K contributions being incorrectly listed as Roth IRA contributions. I am unable to submit my return for at least these two issues. This new version of TurboTax has not caused a lot of delay and wasted time.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the secti...

MarilynG1 — Thu, 03 Apr 2025 21:01:52 GMT

To view your return in TurboTax Online, in the left-side menu to to Tax Tools > Tools, then choose 'View Tax Summary' from the pop-up window. Then back at the left-side menu, choose 'Preview My 1040'.

To see a list of all forms in your return, go to Tax Tools > Tools, then choose 'Delete a Form' from the pop-up menu. After you delete a form (Schedule B), clear your Cache and Cookies before going back into your return to make any changes.

In the FILE section, after you pay for TurboTax Online, you'll be able to preview your return as a PDF file, which you can save to your computer and review before completing your Efile.

@Return1

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the secti...

Return1 — Fri, 04 Apr 2025 11:09:23 GMT

@MarilynG1 the online menu has two options Tax Home and Documents.

There is no menu option that leads to Delete A Form.

Re: My return keeps saying I have a foreign account, but I do not. I keep going back to the secti...

KrisD15 — Fri, 04 Apr 2025 11:12:19 GMT

You might need to scroll down the left side-bar to see TOOLS