topic Product Subscription in Deductions & credits

Product Subscription

Smith131 — Wed, 11 Feb 2026 06:03:00 GMT

TT directs you to go to Products & Billing if you a. want to change your Product subscription. There is no option, that I see to allow me to change the type of subscription I want for cy23 tax returns. I want to change it to Free Product as I have zero deductions for cy23.

Re: Product Subscription

JohnW152 — Thu, 14 Mar 2024 21:37:23 GMT

Try this in TurboTax Online:

Open your return
Select Tax Home in the left pane
Select Start, Continue or Pick up where you left off under any of the categories on the Hi, let's keep working on your taxes! screen
In the left pane, select the Tax Tools dropdown
Select Switch to Free Edition
Follow the prompts

See the TurboTax Help article How do I switch to a cheaper TurboTax Online product? for further guidance.

Re: Product Subscription

Smith131 — Thu, 14 Mar 2024 22:29:56 GMT

Thanks for your recommended steps. When I click on "Tax Home" nothing happens which means I can't proceed to the next steps. I also tried the link that you provided which does not launch and ends up with an Error code. I'm baffled

Re: Product Subscription

CatinaT1 — Fri, 15 Mar 2024 14:17:41 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service