topic Re: Return in Deductions & credits

Return

chasityhopb — Tue, 10 Mar 2026 04:53:23 GMT

WHERE IS MY MONEY?! This is ridiculous! I have checked everything and we are still $2,000 short. I got some crap payment of $50. This company stole money! Where is the action to get it back Turbo Tax?! Never ever using Turbo Tax AGAIN. And definitely letting people know Turbo Tax is a scam

Re: Return

SweetieJean — Wed, 11 May 2022 12:01:41 GMT

No one stole your money. TT does not even receive your tax refund. And when the IRS makes an adjustment, it does not notify TT. But it may be due to the Recovery Rebate (stimulus) or Child Tax Credit, for which many taxpayers (not just TT customers) have been making mistakes. You will be getting a letter in the mail from the IRS in 2-4 weeks, so watch for it.

IRS updates frequently asked questions to assist those claiming the 2021 Recovery Rebate Credit

FS-2022-28, IRS updates Tax Year 2021/Filing Season 2022 Child Tax Credit Frequently Asked Questions, information to help taxpayers prepare their 2021 returns

Re: Return

xmasbaby0 — Wed, 11 May 2022 13:13:32 GMT

TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less.

Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment. If it is short by $1800 or $1500 or a multiple of that amount --- maybe a mixup regarding the advance child tax credit payments.

Or---the fees you were supposed to pay for using TurboTax + the "refund processing fee" charged by the third party bank….

Did you choose to have TT fees deducted from your Federal refund? (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

The IRS will send you a letter that explains why your refund was reduced. Meanwhile it might help you to check your online IRS account.

https://www.irs.gov/payments/your-online-account

https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received

If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.

Re: Return

chasityhopb — Sat, 14 May 2022 12:10:40 GMT

Well the IRS said they are investigating the third party that did not pay us the actual return! So yes it is Turbo Tax’s fault for doing shady business with them, because we were short way more than $1400,fees, or $1800