topic Re: problem with deluxe 2021 - in Deductions & credits

problem with deluxe 2021 -

grassfirechris — Wed, 09 Feb 2022 19:45:37 GMT

i need to enter a new w2 but screen is blank when I click to update that section.

LenaH — Wed, 09 Feb 2022 19:58:36 GMT

Please restart TurboTax Deluxe and try to add a W-2 using the instructions below:

Open your return
Select Search, search for w-2 and select the Jump to link
- On Mac: Select the Federal Taxes tab, then select Wages & Income
On the Let's get your W-2 info screen, select Work on my W-2 and Continue
- If you've already added a W-2, select Add another W-2
Enter the 9-digit Employer ID Number from your W-2, and select Continue
- If your employer is a TurboTax partner, we'll say Great News! We Can Enter Your W-2 for You and lead you through the steps to import your W-2

grassfirechris — Wed, 09 Feb 2022 20:06:53 GMT

Thank you for the reply - I did as you instructed, but the screen is blank - nothing show up so I can center any info when I click on the jump link.

HeatherPLO — Thu, 10 Feb 2022 02:10:19 GMT

Try this and see if this will correct the blank screen:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation. You can also try a different browser as well or "incognito mode".

If none of the above steps resolve the issue, please reach out to us directly using the Help Article here.