topic Dependent care in Deductions & credits

Dependent care

mike07 — Mon, 09 Mar 2026 06:18:25 GMT

When doing my return, I received this message "SSN or EIN for each dependent care provider are not eligible for electronic filing" but i don't have any dependents. What can I do to fix this?

Re: Dependent care

DoninGA — Tue, 08 Feb 2022 21:01:33 GMT

This is a known problem for the Kentucky state tax returns.

See this TurboTax support FAQ to sign up for updates - https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

Re: Dependent care

mike07 — Fri, 11 Feb 2022 17:41:46 GMT

Wil it be fixed in Turbotax?

Re: Dependent care

DoninGA — Fri, 11 Feb 2022 17:46:26 GMT

@mike07 wrote:

Wil it be fixed in Turbotax?

Should be fixed with yesterday's update. If you are using the TurboTax desktop CD/Download editions then you need to update your software to the latest release. Click on Online at the top of the desktop program screen and then click on Check for Updates.

Re: Dependent care

mike07 — Fri, 11 Feb 2022 17:59:10 GMT

Thanks. It worked.