topic Trying to Efile in State tax filing

Trying to Efile

BonnieValles — Sat, 10 Apr 2021 23:24:48 GMT

I am in the last steps of e-filing -- I get the message "turbo tax must save your return before continuing" so I click on the continue -- it saves then takes me to a screen that says "your payment didn't go through select continue to try again" I try to hit "continue but nothing ever happens. I get no other message it just sits there.

Please advise.

Bonnie Valles

Re: Trying to Efile

MichelleLO — Mon, 12 Apr 2021 18:44:17 GMT

To clarify, are you receiving the error message before entering your payment information?

Re: Trying to Efile

BonnieValles — Mon, 12 Apr 2021 22:51:47 GMT

yes, I owe state taxes this year so it is after I put in the bank info for that -- this is presumably to enter information for the $25 fee being charged to e-file California State taxes. I tried again this morning thinking if I did it during normal banking hours it might work, but it still did not.

Re: Trying to Efile

JeanneLO — Tue, 13 Apr 2021 16:42:50 GMT

You may need to perform a manual update for TurboTax.

Please follow the instructions in this TurboTax FAQ to contact customer support if you need further assistance: What is the TurboTax phone number?

@BonnieValles