topic Re: Cannot download 2017 state forms in State tax filing

Cannot download 2017 state forms

nc001 — Mon, 22 Mar 2021 21:59:05 GMT

I couldn't create a state amendment (error 190). So I followed workaround, reinstall TurboTax 2017, created new return an tried to download error. Still tells me there is an error and to try again later.

State purchase > 'Hmm.. It looks like we've hit a slight snag. Please try again or check back in a bit'

What else to do?

Re: Cannot download 2017 state forms

MichelleLO — Tue, 23 Mar 2021 20:15:16 GMT

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.
Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

Re: Cannot download 2017 state forms

nc001 — Tue, 23 Mar 2021 20:35:50 GMT

I called customer support and all the workarounds they gave me did not work

Can anybody check if states can actually be downloaded for 2017? Perhaps it's a system problem and not only me.

Re: Cannot download 2017 state forms

LindseyLO — Wed, 24 Mar 2021 00:50:07 GMT

Did you happen to clear your cache? Help with doing so has been provided by using the source below.

Clearing Cache

Re: Cannot download 2017 state forms

nc001 — Wed, 24 Mar 2021 01:53:27 GMT

I'm using the Windows app (installed from my CD). No browsers involved.