topic Fee for state return paper-filing in State tax filing

Fee for state return paper-filing

dkroz — Mon, 08 Mar 2021 16:35:44 GMT

Hello!
I switched from e-filing to paper-filing because my return keeps getting rejected, but I was charged for state efile anyway. Should I expect this fee to be refunded or I have to explicitly request refund?
Thank you!

Re: Fee for state return paper-filing

DoninGA — Mon, 08 Mar 2021 16:47:17 GMT

You will have to contact TurboTax support for the state e-file fee refund. When using the website enter the key words Billing Issue and do not use the word Refund or you will get a response for a tax refund.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Re: Fee for state return paper-filing

dkroz — Mon, 08 Mar 2021 17:04:29 GMT

I've tried to contact support via Twitter and here is what they told me:
'The fee you see for your state return isn't for the e-filing portion. It is for the preparation of your state return. To e-file is free.'

Re: Fee for state return paper-filing

DoninGA — Mon, 08 Mar 2021 17:12:10 GMT

@dkroz wrote:

I've tried to contact support via Twitter and here is what they told me:
'The fee you see for your state return isn't for the e-filing portion. It is for the preparation of your state return. To e-file is free.'

Ahhhhh....They should have asked you what TurboTax program you were using. Try again and this time tell them you are using one of the TurboTax desktop CD/Download editions.

Re: Fee for state return paper-filing

dkroz — Mon, 08 Mar 2021 17:21:53 GMT

Ok, thank you!
I did mention desktop version, I will try again...