topic Re: Continue button not working in State tax filing

Unable to pay for state filing fee

tfruete — Tue, 09 Feb 2021 04:41:04 GMT

I'm trying to pay TurboTax to file my state return (MN), but the continue button does not do anything when I click it. I'm using TurboTax Deluxe 2020 on my Windows 10 machine. I click the "Charge my credit card" button, click Ok when asked to save my return, and the next screen says,

Let's Complete your Purchase Online

Select Continue and we'll connect to our secure online store to finish up your order.

I can see the continue button, but nothing happens when I click it. There are two hyperlinks on the screen, and nothing happens when I click them either

Re: Unable to pay for state filing fee

JeanneLO — Wed, 10 Feb 2021 18:40:05 GMT

Please make sure your version of TurboTax Deluxe for windows is up to date:

How do I update my TurboTax CD/Download software program?

If you continue to have an issue please follow the instructions in this TurboTax FAQ to contact customer support: What is the TurboTax phone number?

Re: Unable to pay for state filing fee

gebrown71 — Thu, 11 Feb 2021 17:08:19 GMT

I have exact same problem trying to file state here in Mississippi. Using Win 10 ??

Continue button not working

georgewpeterson — Tue, 16 Feb 2021 17:22:48 GMT

I have the same issue in Virginia with the Home/Business CD edition! What gives? I have been using Turbo Tax for over 25 years and this is the first major problem!

Re: Continue button not working

MichelleLO — Wed, 17 Feb 2021 23:26:29 GMT

Is the button to pay completely missing or does nothing happen when you select continue to add your payment information?

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

@georgewpeterson

Re: Unable to pay for state filing fee

tfruete — Fri, 19 Feb 2021 16:49:48 GMT

This was caused because I had my screen resolution set too high for Turbo tax. Once I lowered the resolution, the button was available to be clicked

Re: Unable to pay for state filing fee

JJandJJ789 — Mon, 01 Mar 2021 02:27:19 GMT

I had the same problem (Wisconsin). Struggled with it for days!! Sooo frustrated!! After reading some of these comments, I did a search for "screen resolution", changed it to 100%, and restarted the computer. Worked like a charm! Note: Control, plus or minus is NOT the same. You actually need to go into your screen resolution settings and change it to 100%.

Re: Unable to pay for state filing fee

iindairwin — Wed, 10 Mar 2021 17:24:45 GMT

I have the buttons, but I am not able to file once on the Intuit website. I have tried multiple times with multiple credit cards. Any suggestions?

Re: Unable to pay for state filing fee

MichelleLO — Wed, 10 Mar 2021 17:33:52 GMT

What is the error message you are receiving? Have you tried another browser?

@iindairwin

Re: Unable to pay for state filing fee

Debugger — Tue, 30 Mar 2021 04:22:01 GMT

Turbo Tax seems to have a problem with newer versions of Windows 10. Try changing the display scaling from the default 125% to 100%. To do this go to Settings in the Start Menu and click on the Display settings. Scroll down to "Scale and Layout" and change the size of text, apps, and other items from 125% to 100%. This should fix the problem. When you are done you can change the scaling back to 125%. I had to use the same fix on the "Activation" screen for my version of Turbo Tax. Hopefully Intuit will fix the problem soon.

Re: Unable to pay for state filing fee

pquarrier — Sun, 25 Apr 2021 00:42:27 GMT

Have completed all steps down to the point where I choose to pay the $25.00 state filing fee.

Instead of proceeding to ask for credit card information, it wants to save the return again.

After saving, it returns a page with some internal system information $i18n{header}

but no chance to pay and be done.

Check E-file status is: You Haven't E-Filed a Tax Return Yet

So, what needs to be done?

Re: Unable to pay for state filing fee

Genielogical — Sun, 25 Apr 2021 01:41:30 GMT

I have the desktop version and I had this problem for 3 weeks before someone told me what to do. Change the resolution of your pc to a lower setting. Close TurboTax. Go to 'settings', 'display' and then scroll down to change the resolution. Open TurboTax.

I don't think TurboTax did a lot of QA this year.

Re: Continue button not working

Husker68 — Wed, 28 Apr 2021 14:52:03 GMT

I am trying to file my state taxes and unable to pay the state filing fee

Re: Continue button not working

Genielogical — Wed, 28 Apr 2021 15:14:20 GMT

I have the desktop version and I had this problem for 3 weeks before someone told me what to do. The payment screen link was dead, none of the button worked. TurboTax support had no idea what to do. Here's what worked for me: Change the resolution of your pc to a lower setting. Close TurboTax. Go to 'settings', 'display' and then scroll down to change the resolution. Open TurboTax. My default resolution on my new Dell was 3000x2200,(approximately). When I lowered the screen resolution to 1800x1200 (approximately) it worked like a charm. Good luck!

Re: Unable to pay for state filing fee

Genielogical — Wed, 28 Apr 2021 15:17:15 GMT

Re: Unable to pay for state filing fee

vivienyao — Tue, 11 May 2021 03:29:59 GMT

I had same problem : I hit the continue nothing happen.

Re: Unable to pay for state filing fee

jeff8581 — Mon, 17 May 2021 21:25:40 GMT

I tried deleting browser cash and history with no luck. I tried changing my display to 100% with no luck.

I changed my default browser from edge to chrome. Bingo. All paid and submitted.

Re: Unable to pay for state filing fee

mcgeecpa — Fri, 11 Feb 2022 03:28:52 GMT

The software is up to date and still will not work.

Re: Unable to pay for state filing fee

AkinaLO — Fri, 11 Feb 2022 15:38:08 GMT

Have you tried lowering your screen resolution? Some people within this thread reported that it worked for them. If you need assistance, please contact customer support.

What is the TurboTax phone number? - Intuit

Re: Unable to pay for state filing fee

mcgeecpa — Fri, 11 Feb 2022 16:03:47 GMT

Yes, raised, lowered etc. spent over 4 hours with TT on phone and no resolution except to pay via phone then get a code to enter into a form. Yet the field to enter doesn’t allow me to enter. Then the solution change display to 125, back to TT, can now see, change screen to 100% then back to TT, press continue, even though you can not see it do anything, then back to display to 125%, back to TT, next screen appears, still no entry, but behind scene it is taking it. So for each field, go back and forth to screen display at 100 and 125, to be able to see what the invisible typing is putting on the form.

the programmers need to fix this to work with Windows 10. I bought a new laptop in December because TT no longer would work on my older Windows 7. Never had ANY issues with Windows 7.