topic Re: E-File is not accepting payment in State tax filing

E-File is not accepting payment

J4U — Tue, 14 Jul 2020 21:47:27 GMT

Have tried 4 different browsers at minimal security to no avail. Three different cards have all been given the same response...little pink box saying to check everything. Your service seems to get worse every year for the past 18 and this may be the last.

Re: E-File is not accepting payment

mesquitebean — Tue, 14 Jul 2020 22:01:24 GMT

@J4U wrote:
Have tried 4 different browsers at minimal security to no avail. Three different cards have all been given the same response...little pink box saying to check everything. Your service seems to get worse every year for the past 18 and this may be the last.

Also see this FAQ:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-your-payment-information-cannot-be-authorized-please-double-check-the-information-provided-and/00/26337

Unless you get a suggestion in this user community forum, here's how to reach Customer Support:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

Re: E-File is not accepting payment

albenn91 — Wed, 15 Jul 2020 22:23:55 GMT

Has anyone been able to rectify this situation. I'm still having trouble filing and today is the deadline. I've been at it for almost 3 weeks now. Extremely frustrating

Re: E-File is not accepting payment

mesquitebean — Wed, 15 Jul 2020 23:19:44 GMT

@ albenn91 wrote:
Has anyone been able to rectify this situation. I'm still having trouble filing and today is the deadline. I've been at it for almost 3 weeks now. Extremely frustrating

In regard to paying TurboTax fees, I don't know if you are using Online TurboTax or the desktop software.

I'm only a fellow user, not a TurboTax employee, but I've seen anecdotal reports from a couple of users in this situation in Online TurboTax, that to pay for their TurboTax fees, they used a completely different card with a different card address than the one in their TurboTax account, and it went through. One user used her sister's card, for instance. One may have used his wife's card. Another used his company card. Those are strictly anecdotal, however. I've mentioned higher up in this thread how you can phone TurboTax Support, if needed. There's also a FAQ on this issue in that answer.

See some of the comments in this thread:

https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-won-t-accept-my-credit-card-to-pay-for-turbotax-self-employed-my-bank-says-card-is-fine/01/1685896#M599529

Re: E-File is not accepting payment

tjack — Wed, 15 Jul 2020 23:06:08 GMT

My case maybe similar, yet different. I had a hard time too when paying for Ohio taxes. It seems that for me, it just didn't tell me that I already had an existing account.

Re: E-File is not accepting payment

tjack — Wed, 15 Jul 2020 23:07:18 GMT

I also had to pay using the Guest feature I was unable to Login and use that process.