topic Your Payment Didn't Go Through Loop in State tax filing

Your Payment Didn't Go Through Loop

philwang21 — Mon, 13 Jul 2020 17:14:08 GMT

I'm having an issue with e-filing my state return. I paid for the state return and got email confirmation of my payment. When I hit continue, it says all my products have been restored and lists "TURBOTAX STATE RETURN XX TAX YEAR 2019 E-FILE". Then, it takes me to the next screen stating that "Your Payment Didn't Go Through". No matter how many times I "restore" my purchase, I am stuck in an endless loop of being unable to e-file my state return.

Re: Your Payment Didn't Go Through Loop

philwang21 — Mon, 13 Jul 2020 17:15:05 GMT

Forgot to mention - I've tried removing state return, uninstalling, reinstalling multiple times with no luck.

Re: Your Payment Didn't Go Through Loop

Bandita33 — Mon, 12 Apr 2021 15:31:24 GMT

Hi Philwang21,

Did TurboTax ever resolve this issue for you?

I am experiencing a similar issue, same loop!

""Your Payment Didn't Go Through". No matter how many times I "restore" my purchase, I am stuck in an endless loop of being unable to e-file my state return."

Thanks,

Bandita33

Re: Your Payment Didn't Go Through Loop

HeatherPLO — Mon, 12 Apr 2021 16:35:33 GMT

Are you using TurboTax Online? Please try this and see if this clears the issue for you. Please log completely out of TurboTax. Then, in your browser, please clear your cache and delete your cookies. After this, close completely out of the browser. Re-open everything including logging back into TurboTax. Also, you can try completing your return in a different browser as well.

For further instructions on how to clear cache and delete cookies, please see the links below:

Clear Cache

Delete Cookies

Also, please see the Help Article here for how to troubleshoot a Payment Error.

If the above suggestions do not work, please reach out to us directly by phone starting at the link here. This will direct your inquiry to the correct department.

Re: Your Payment Didn't Go Through Loop

marcusgrantl — Tue, 15 Apr 2025 12:35:01 GMT

I am having the exact same issue. Using the desktop, NOT online software.

A few weeks ago, I opened the program back up and it worked after not getting the issue resolved through tech support.

Last night while e-filing another person's return, the same loop and today is 4/15.

This only affects the state return. I was able to transmit the federal.

Please help!!!!

Re: Your Payment Didn't Go Through Loop

RobertB4444 — Tue, 15 Apr 2025 17:03:20 GMT

Even though you are using the desktop program it uses the internet to transmit the tax returns. Try clearing your cache and cookies as @HeatherPLO advised above so that the return can be transmitted.

@marcusgrantl

Re: Your Payment Didn't Go Through Loop

marcusgrantl — Tue, 15 Apr 2025 20:43:27 GMT

Thanks for the reply.

I did clear my cache and cookies last night and today as well. Same error message.

Idk what happened when this occurred a few weeks ago, but it just resolved itself, meaning when I opened up turbo tax a few days later, I had no issues transmitting, and I did nothing different.