topic Billing in State tax filing

Billing

nakawest — Sun, 08 Mar 2020 15:54:53 GMT

I was billed twice for my CA turbo tax state return. How do I get a refund?

Re: Billing

GabiU — Mon, 09 Mar 2020 15:36:55 GMT

Hello! Were you able to find a resolution? If not, please respond back. Thank you.

Re: Billing

LoveFriendshipLife — Mon, 16 Mar 2020 06:34:56 GMT

I was billed 60.00 for the deluxes then change 50.00 for State when the delaxes has the state tax included. Over charging customers does not get them to return the next year. If a refund for the state portion is not credited to my card, I will contact BBB.

Re: Billing

VolvoGirl — Mon, 16 Mar 2020 06:38:12 GMT

Sounds like you used the Online version. State is a separate charge in Online. Only the Desktop CD/Download program includes one free state program download.

See Online prices. Click on State Additional on Deluxe and above

https://turbotax.intuit.com/personal-taxes/online/

Re: Billing

Kmcc311 — Thu, 11 Jun 2020 21:12:45 GMT

I was charged $50.00 to file California State taxes without being notified. I agreed with the $60.00 charge when I logged onto Turbo Tax. Even after being told it was free.
This is very unethical as this is taken from a 92 year old man. Please reimburse.

Re: Billing

JotikaT2 — Wed, 17 Jun 2020 22:22:31 GMT

Please use the following link to contact us.

Let the agent know what happened. They will be able to review your account and assist you.

Contact TurboTax

Re: Billing

lsuk001 — Sat, 11 Mar 2023 15:55:20 GMT

I filed one state return on February 26 and TT charged me $20. Then i filed a second state return on March 6 and TT charged me $25 - without disclosing any reasons for overcharge. I have tried desperately to file a claim but the TT system only deals with original purchases of TT - not overcharges on state filings. TT should have disclosed any imminent price increase. I have copies of all receipts - but how do i get the $5 refunded by TT/?

Re: Billing

DoninGA — Sat, 11 Mar 2023 15:58:11 GMT

@lsuk001 Every tax year the price increases from the early filers discounted price to the standard price on March 1. The e-file charge for a state tax return using the desktop editions is $25 as of March 1.

This price is also reflected in the File section of the tax return assuming you have updated your software to the latest release.