completing the state returns

rogler — Mon, 11 May 2020 17:20:27 GMT

I have paid for and downloaded 2 states---Kansas and Arizona--But can not access to complete the returns--the program just recycles back to buying returns and shows that they were purchased and

back again to trying to complete and can not access and circles back again and again- ???

Re: completing the state returns

mesquitebean — Mon, 11 May 2020 17:28:55 GMT

@rogler

Have you rebooted your computer since downloading the state programs?

Are you using Windows or Mac OS? If Windows, is this the loop you are in?

FAQ: State install update loop

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

If you don't get help in this forum, you can phone TurboTax Support for assistance:

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form to get a phone number:
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topic completing the state returns in State tax filing

completing the state returns

Re: completing the state returns