topic Re: State Tax Software in State tax filing

State Tax Software

Ging — Sat, 28 Mar 2020 15:51:12 GMT

My Turbo Tax is up to date but when I try to begin my state taxes it says it needs to save my taxes and download the states. It has done this 7 times. Each time saying my software is up to date. I have closed the program - reopened it- and re-downloaded it this morning.

Re: State Tax Software

LindseyLO — Mon, 30 Mar 2020 22:29:57 GMT

Don't worry, you may need to manually update or try clearing your cache. Help with doing so has been provided below.

How to: Manually Update

How to: Clear Cache

Re: State Tax Software

Ging — Wed, 01 Apr 2020 13:29:31 GMT

Thank you for your response. I have cleared the cache, restarted my computer and it did not work. I have run the manual update and it did not work. It shows my state but will not open it or let me continue. Is it possible the down load link is bad? Please help, I would like to complete my taxes.

Kindly,

Ginger

Re: State Tax Software

KarenJ2 — Wed, 01 Apr 2020 14:19:26 GMT

Contact TurboTax support for assistance with the problem of not being able to download the state software.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax