topic Re: Unable to transmit IL state return in State tax filing

Unable to transmit IL state return

WLE — Tue, 18 Feb 2020 19:33:59 GMT

I've been unable to transmit my IL state return. Software says I need to update the software first, but when I update it, the response is that it is up to date. The loop continues. I've attempted this on multiple days after already paying the fee to efile my return.

Re: Unable to transmit IL state return

jeffreyml — Sat, 22 Feb 2020 13:52:46 GMT

I tried o transmit my returns and it says an update is needed, after trying to update the message says- turbo tax is up to date. still cant transmit my returns.

I see that turbo tax has provided some manual state update links, is there one for Illinois?

Already paid the fee, help me transmit my taxes...……...……….

Re: Unable to transmit IL state return

jeffreyml — Sun, 23 Feb 2020 14:06:50 GMT

I spent over a hour with Turbo tax support and all they suggested was sending the state in instead of electronically filing- not what i paid for

I tried the manual update- didn't work

I tried uninstalling and reinstalling- it didn't work

I tried clearing cookies and files- It didn't work

I tried fixing errors before uninstalling/ re installing- it didn't work

I see a work around for certain states, when will the remaining states be supported?

All i want to do is file my state taxes with the software i paid for that wont let me....................

The form to fill out requesting a refund is time consuming. Printing out and attaching W-2's for 5 tax filings is not what i paid for!

Frustrated and unhappy!

Re: Unable to transmit IL state return

ldwiley3 — Sun, 23 Feb 2020 18:21:10 GMT

Isn't funny how TB tax got paid b/4 our returns are complete. I was able to find a manual download for my federal return but nothing for the state. My question to TB is why do I have to search for a fix for your problem.

Re: Unable to transmit IL state return

Tetsuo — Mon, 24 Feb 2020 15:09:24 GMT

Same.
Did all of the suggestions.
Already paid.
Angry and aggravated is an understatement.
Hoping that there is a solution soon!

Re: Unable to transmit IL state return

srbauer — Tue, 25 Feb 2020 17:48:27 GMT

Same - continuous loop of trying to submit, then being told to update, then check for updates to find that none are available. I have already paid for the electronic submission, and I have already filed my federal taxes. Please fix ASAP!

Re: Unable to transmit IL state return

LindseyLO — Tue, 25 Feb 2020 21:16:31 GMT

Help with manually updating will be provided for you below. This should help.

https://ttlc.intuit.com/community/updating/help/what-is-a-manual-update/00/26074

Re: Unable to transmit IL state return

srbauer — Tue, 25 Feb 2020 21:49:22 GMT

The manual updates did not work at all. We had already updated the program, and it is fully up to date. I have also uninstalled, restarted, reinstalled, re-updated, and still the same problem. Looks like many other people are having the same issue. PLEASE FIX!

Re: Unable to transmit IL state return

jeffreyml — Wed, 26 Feb 2020 00:11:25 GMT

Manual update still doesn't work!

Should we expect a fix or repair for this or should we just hope that Turbo Tax will do the correct thing?

Re: Unable to transmit IL state return

Tetsuo — Wed, 26 Feb 2020 05:20:55 GMT

OMG!!
I was able to finally transmit.
I am attaching the message that was sent to me that solved my problem.
I called Turbotax and did exactly what ChondelLO told me to do.
None of the suggested workaround had worked.
They pushed a new state to me. Once it was downloaded, I was able to transmit.

Please contact Customer Care and let the agent on the phone know that this is a known issue and that you need to be pushed a download; a federal soft and then a state. Once the new download is pushed, you should be able to e-file with no further issues. To contact Customer Care please click the link below.

What is the TurboTax phone number? - Community

Re: Unable to transmit IL state return

srbauer — Wed, 26 Feb 2020 16:02:59 GMT

So to be clear, this previous message was from a TurboTax employee who is saying "OMG - I finally got it..."? Ridiculous. I am not continuing to waste more time on the phone for a known issue. I called AGAIN and spoke to a specialist who confirmed this is a known "glitch" - STILL NO FIX - and suggested I fill out the request form for a refund, which she sent to me.

Re: Unable to transmit IL state return

ILBK — Wed, 26 Feb 2020 17:38:36 GMT

I just got off the phone yet again with TT and got the same answer I gotten for the last 3 weeks..."they are working on a fix for IL"!!! They ere not familiar with the issue and acted like I was the only person who is having this problem? Really? I tried all the suggested fixes from multiple forums and none worked!

This is simply ridiculous. To my knowledge, they have only provided fixes for NY and Mass which were sent out 3 weeks ago! We are now ~7 weeks away from 4/15 deadline and still no fix for IL! They did suggest printing and mailing which really got me upset seeing I already paid for IL e-filing!

Bottom lime is we need to keep checking and hope they get this resolved or we will need to print out the forms and snail mail our returns!

Crazy!

Re: Unable to transmit IL state return

jeffreyml — Thu, 27 Feb 2020 01:43:03 GMT

Why doesn't Turbo tax publish a fix or a way to "push" a state update to you?

They should fix this before it becomes like the Corona Virus and spreads beyond control.....

Re: Unable to transmit IL state return

Tetsuo — Thu, 27 Feb 2020 02:54:05 GMT

I am a customer, not an employee. I copied and pasted the message from a Turbotax employee. It worked and both my Federal and Illinois state have successfully efiled and have been accepted.

"Please contact Customer Care and let the agent on the phone know that this is a known issue and that you need to be pushed a download; a federal soft and then a state. Once the new download is pushed, you should be able to e-file with no further issues. To contact Customer Care please click the link below.

What is the TurboTax phone number? - Community"

You need to tell them you have tried all suggested workarounds and that you need to have a new state download "pushed" to you.

Re: Unable to transmit IL state return

Tetsuo — Thu, 27 Feb 2020 02:56:25 GMT

@jeffreyml , I asked the same question. The person on the phone told me this was what they were told to do. Some people apparently had zero issues.
I think they also want to make sure that people paid instead of offering it free.

Re: Unable to transmit IL state return

ILBK — Thu, 27 Feb 2020 13:22:19 GMT

Again, i have called and spoke to TT at least 4 X (as recently as yesterday-2/26) and have received the same answer...they do not have a fix yet!

What exactly did they "push" to you? My understanding is that a fix is forthcoming but they have no idea when?

If in fact you were provided with a fix, this upsets me even more as this means they have a customer support team who has not been communicated with regarding a major issue!

Re: Unable to transmit IL state return

srd312 — Thu, 27 Feb 2020 14:39:59 GMT

This fix worked for me. Elita at TurboTax was extremely helpful and acknowledged that there were issues with many of the states this year and they are working on fixes. But the only known fix at this time for Illinois was to have them push a download to your online account. Once she sent - I had my state taxes filed within 2 minutes. She also stayed on the line to insure it would work so I wouldn't have to call back if it didn't.

Re: Unable to transmit IL state return

jeffreyml — Sat, 29 Feb 2020 12:46:31 GMT

i tried working with them again and they tried to reinstall my state return. Still no luck transmitting. He said a fix may be in place early next week- time is running out.

Re: Unable to transmit IL state return

ILBK — Sat, 29 Feb 2020 15:30:03 GMT

So it sounds like they have no clue what they're doing? Some people get pushed a manual fix for IL and others don't? I have called yet again and have been told there is no fix yet! They keep telling me to delete my cookies and clear my cache and I keep telling them that I have tried this several times already and it does absolutely nothing! The support people I have spoken with know nothing about any manual fixes and can only tell me to keep checking for updates!

This is unfortunate as I used to be a TT fan!

Re: Unable to transmit IL state return

ILBK — Sat, 29 Feb 2020 16:05:58 GMT

Just called again. On hold for 20 minutes, finally picked up...said he is not aware of any manual updates? I then got disconnected? He had my number yet didn't call me back. Calling again, on hold for another 10 minutes so far...very frustrating!