topic state tax e file not working in State tax filing

state tax e file not working

Ridley — Sun, 23 Feb 2020 14:24:33 GMT

Re: state tax e file not working

Ridley — Sun, 23 Feb 2020 14:27:56 GMT

TT deluxe program says update needed before MA state filing,... when i check for updates it says my program is up to date. then i try again to submit the return, and again it says i need an update. stuck in endless loop.

rebooted computer, restarted TT, checked for updates again, confirmed i'm up to date, resubmitted return...same result... check for updates... frustrating...

Re: state tax e file not working

bluemarlin1212 — Sun, 23 Feb 2020 18:48:23 GMT

same here. have called twice. support hung up once of the 2 times. they dont know how to fix this. we all need to switch to a different program.

submit your federal taxes separately and that works, but the state returns dont work. this is unacceptable.

Re: state tax e file not working

dougvanderyacht — Sun, 23 Feb 2020 19:22:36 GMT

I'm having the same issue with Michigan e-file. I've already paid the $19.99 and at this point just want to file manually and get my refund. I had to jump through a bunch of hoops just to get federal e-filing working....now this!

Re: state tax e file not working

KathrynG3 — Mon, 24 Feb 2020 05:16:06 GMT

Please call in to TurboTax - click the link for your call-in options - and tell them you were given this message from the TurboTax Employee Experts in Community for the Call Center Team:

your program is not updating.
This is a known issue.
The solution is for the call center pro's to push you
- first the federal software, and
- then the state.

Everything will work after the new download. Thank you for your patience.

@dougvanderyacht

@bluemarlin1212

@Ridley

Re: state tax e file not working

dougvanderyacht — Mon, 24 Feb 2020 13:28:54 GMT

Thanks for your reply KathrynG3. I gave it one more try last night. It downloaded another update and then the state transmit worked. All done for this year, but very frustrated that transmits were so difficult and time-consuming this year. Will evaluate other options at this time next year.

Re: state tax e file not working

Ridley — Wed, 26 Feb 2020 13:46:31 GMT

I was given 2 answers. One was told to call support line and have TT push software to me. But when I called support said I should uninstall/reboot/reinstall. That worked perfectly. Easy fix. TT should advise that if you’re paid efiling fee that record IS preserved when you reinstall. No issues. Easy peezy. Taxes filed