topic Re: State return won't transmit e-file in State tax filing

Tax Year Prior to 2020: State return won't transmit e-file

bboy1 — Wed, 17 May 2023 22:06:26 GMT

I've e-filed my federal return (which was accepted), but can't transmit my state form. The program advises to check for online updates, which I do. There are no updates available. Additional attempts to transmit return result in same responses, an endless loop. I am not using any forms that are unsupported for e-file. How can I solve the problem?

Re: State return won't transmit e-file

swanvl — Mon, 10 Feb 2020 17:29:01 GMT

I have the same problem as described by bboy1. Disappointed in TurboTax at this point.

Re: State return won't transmit e-file

KarenM90 — Mon, 10 Feb 2020 19:48:23 GMT

Please check and see if any of the forms within your return are preventing the efile: State Forms Availability

If you are using a desktop version of TurboTax, please force and update to ensure you have the latest Form Updates: Force Manual update for TurboTax Desktop

If you are using an Online Version of TurboTax, please clear cookies and/or try a different browser. This link will provide more details on how to do that: Clear Cookies on Browser

If your State return has been rejected please refer to this article for more details: Return Rejections/Printing and Mailing

Re: State return won't transmit e-file

Markogolfs — Mon, 10 Feb 2020 21:41:22 GMT

Same problem, won't transmit file. Only suggestion I've found was to re-download the State software but that isn't possible by any means I've found. The form holding me back seems to apply to itemized deductions from last year versus this year but the form is very vague and won't let me bypass it. Is there a time limit for waiting for this update? Where is the live person to ask questions of that got me to buy this software in the first place?

Re: State return won't transmit e-file

WKins2 — Mon, 10 Feb 2020 21:53:03 GMT

This can happen when your state has not finalized forms and cannot accept your e-filed return yet. You can check to see what forms are available when based on what version of TurrboTax you are using by clicking here: https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-personal-tax-products/00/26227

When the forms have been finalized you will be notified and then can e-file a return.

Re: State return won't transmit e-file

wasdhs — Fri, 21 Feb 2020 16:12:22 GMT

wants me to fill out a form for an employer I am retired

Re: State return won't transmit e-file

User998451 — Sat, 22 Feb 2020 11:33:01 GMT

I have exact same problem 2/21 & 22/2020. My Federal went through after I unchecked state. I came back to state and updated on-line a dozen times over two days to no avail. I have never had that problem in 15 years of using Turbo Tax. I am a retired 40 IRS Agent Appeals Officer and adjunct professor in taxation - I know what I am doing with my simple tax returns.

I can't find a 800 number or support email address to send a message to TT? Turbo Tax has declined very badly this year! Time to get Tax Cuts from H&R unfortunately.

Re: State return won't transmit e-file

mesquitebean — Sat, 22 Feb 2020 11:47:34 GMT

@User998451

You can use the Contact form at the link below to get a phone number for TurboTax Support, or it may schedule a call back.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact

Re: State return won't transmit e-file

JR34 — Sat, 22 Feb 2020 16:42:34 GMT

I think I may have found the problem:

State forms availability table for TurboTax individual (personal) tax products

Select your situation to locate your 2019 form.

TurboTax Online/Mobile (web, iOS or Android)
TurboTax CD/Download for Windows
TurboTax CD/Download for Mac

Keep in mind:

When you locate your form or schedule, there will be dates for both Print and (depending on the state and the form) E-file availability. If the E-file form is listed as unsupported, the form must be printed and you'll need to mail your return.
Forms and schedules missing from the table aren't supported in TurboTax.

Schedule INC, Forms W-2 and 1099 Information Schedule

available

unsupported

Why doesn't Turbo Tax tell you this before you pay for the state filing? never in all my years using Turbo Tax have I encountered this problem.

Re: State return won't transmit e-file

JR34 — Sat, 22 Feb 2020 16:54:31 GMT

Check KarenM response below - Check Forms Availability. It may explain why we are having this same problem. May have to mail the return or wait until one of your forms is available for e-filing.

Re: State return won't transmit e-file

User998451 — Sat, 22 Feb 2020 20:49:38 GMT

Its February 22, 2020 and mid tax season. Michigan has all forms produced - It is Turbo Tax poor quality!

My Federal went through after I unchecked state. My Michigan return does not transmit? I came back to state and updated on-line a dozen times over two days to no avail on 2/21 & 22/2020. I have never had that problem in 15 years of using Turbo Tax. I am a retired 40 IRS Agent Appeals Officer and adjunct professor in taxation - I know what I am doing with my simple tax returns.
I can't find a 800 number or support email address to send a message to TT? Turbo Tax has declined very badly this year! Time to get Tax Cuts from H&R unfortunately. I reported Intuit to the Michigan Attorney General’s Office for fraud – took my $25 and no response via customer service.

Re: State of Michigan return won't transmit e-file, but my federal did???

User998451 — Sun, 23 Feb 2020 17:22:34 GMT

Does anyone know how to get a hold of a Turbo tax live person and ask them to simply update the Michigan 2019 tax return so I can e-file and get my $25 worth of service?

I find no way to alert the Michigan revenue individual tax department with this complaint so I choose the Attorney General's office. Please forward to Michigan Revenue Division.

My Federal went through after I unchecked state with my Turbo Tax software I purchased for $109.. My Michigan return does not transmit? I came back to state and updated on-line a dozen times over two days to no avail on 2/21 & 22/2020. I have never had that problem in 15 years of using Turbo Tax. I am a retired 40 year IRS Agent and 33 year Appeals Officer and adjunct professor in taxation - I know what I am doing with my simple tax returns.

I can't find a 800 number or support email address to send a message to TT? Turbo Tax has declined very badly this year! I would think this would be a high priority to the State of Michigan in not received tax returns. The AGs Office needs to look into the “scam” of taking my $25 via Master Card and not providing services nor a place to contact Intuit’s Turbo Tax.

Fred

Re: State of Michigan return won't transmit e-file, but my federal did???

JosephF8 — Sun, 23 Feb 2020 17:53:04 GMT

Here's how you get in touch with TurboTax

What is the TurboTax phone number? - Community

Re: State return won't transmit e-file

Epic_Scuds — Mon, 24 Feb 2020 14:56:01 GMT

After many walkthroughs... I downloaded Turbo Tax 2019 last November with free state (NY for me). Could not transmit New York State (which requires e-filing). As a last ditch effort I paid for a New York State download ($39.99) - While talking with a technician I asked for a refund and received it as I did get NYS with original purchase. I executed the New York State download and voila.. I was able to transmit return. Seems there must have been a glitch with original download. Hate to see what hoops Intuit will have to jump through to get this workaround working for all there NY customers... may work for other states that experiencing problems as well.

Re: State return won't transmit e-file

z74 — Fri, 28 Feb 2020 21:36:43 GMT

Same here. Could not efile federal and state (IL). Spent over an hour on the phone and found I was able to efile federal by itself. But when I went back to efile state, same response. Transmission failed, update to program required. I've done all the updating, rebooting computer, rebooting router, waiting several days and trying all again that I can do. Nothing works. I've already paid the fee to efile. It is very difficult to find any information that is helpful. I have a downloaded version from Amazon for Mac. Was very frustrating speaking with "specialist" at Turbo Tax. Kept having to repeat, repeat, repeat the issue and what I've done to solve the problem. I've been using Turbo Tax 15 years and I've never had a problem. I've spent hours and hours of wasted time on this issue and need to get it resolved ASAP. Very frustrating experience.

Re: State return won't transmit e-file

BrandiLO — Sun, 01 Mar 2020 20:05:11 GMT

@z74, I'm sorry that your experience with customer care has no met your expectation. With this type of issue, the best person to assist you would be customer care. I am going to ask that you please click here to get in contact with customer care again because we do not have any access to your system through the forums to see what may be causing the problems you are experiencing.

Re: State return won't transmit e-file

ropaschal — Wed, 17 Feb 2021 22:53:10 GMT

I have experienced the same problem. I paid for Turbotax to e-file my state return as i always have. I received confirmation that my federal return was accepted and is being processed but nothing regarding my state return. In the past - that has always happened at about the same time.

I have contacted my state's Franchise Tax Board and they have no record for my 2020 return. I have contacted Turbotax customer service twice and the customer service representatives are unable to answer my question. They only respond that the federal return was received. That's not the issue!

I don't know what to do and am frustrated that I paid for the e-file service. I have used Turbotax for years with no issues like this but will NOT be using them in the future. In the meantime, I just want to get my state return e-filed since I paid for that.

Re: State return won't transmit e-file

steelgambit — Thu, 18 Feb 2021 02:12:42 GMT

i did my taxes. the state taxes of NY say i owe 0 and im owed 0. they did the look over and says theres no issue . when i try to file it says that i have to file by mail bc theres an issue that stops it from e filing. however NY state doesnt allow you to file by mail if its prepared electronically. so it needs to b e filed. i went over it numerous times and cant find this issue. needless im at a loss and i need to fix it because i have no choice but to e file.

Re: State return won't transmit e-file

bterrazas79 — Thu, 18 Feb 2021 23:29:32 GMT

Looks like the Kansas Information Worksheet is unsupported for e file. therefor forcing us to file thru the mail

Re: State return won't transmit e-file

paulgilber1 — Fri, 19 Feb 2021 16:03:21 GMT

I get same issue with NJ partnership return, I file by mail and dispute the charge on my credit card for false advertising.