topic Utah Tax Refund is Zero in State tax filing

Utah Tax Refund is Zero

zscooterz — Fri, 31 Jan 2020 23:41:13 GMT

My refund/payment amount is Zero. What are the odds? I think there is something wrong with the Utah State software.

Re: Utah Tax Refund is Zero

SteamTrain — Sat, 01 Feb 2020 00:47:03 GMT

Could be....but if you had low income and no UT tax withholding, a zero is certainly possible

1) make sure the Federal section is completely filled in first.

2) then make sure you go thru the entire UT interview next.

IF still nothing...3) go back to the start of the State preparation area , delete the entire UT tax return, and then restart it from scratch.

Re: Utah Tax Refund is Zero

ko4 — Sun, 02 Feb 2020 00:20:39 GMT

I just did my UT taxes with the same results of zero return and when printing the forms only a couple of lines had numbers. How do I delete and reinstall state? If I was trusting of your product you probably would have lost me money!!!

Re: Utah Tax Refund is Zero

SteamTrain — Sun, 02 Feb 2020 12:17:27 GMT

You'd have to indicate which software platform you are using...the procedure is different when using Online software, vs Desktop/download software.

Re: Utah Tax Refund is Zero

mckennarl — Mon, 03 Feb 2020 21:26:56 GMT

I have the same problem. I am using TurboTax Deluxe 2019. Not only does the refund sho $0, but the printout shows none of the data, such as Federal adjusted gross income from federal return, Total Income, Utah Tax, etc. etc. All of the numbers on the printed form are $0 (See screen shot below. This is a bug and is holding up tax refund. Please help.

Re: Utah Tax Refund is Zero

SteamTrain — Mon, 03 Feb 2020 21:32:39 GMT

@mckennarl @zscooterz @ko4

Nothing I can do....Please call Customer Support and let them work thru it with you to find out what is going on..

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Utah Tax Refund is Zero

lgibnkids — Mon, 03 Feb 2020 21:34:00 GMT

I also am having problems with the Utah state software. It didn't add in my personal exemptions [line 11]. If I had gone ahead and filed I would have paid an extra $91.00 in tax.

Re: Utah Tax Refund is Zero

lgibnkids — Tue, 04 Feb 2020 00:07:13 GMT

A correction to my previous post. The Turbo Tax software is working fine for Utah state taxes. Sorry for any inconvenience.

Re: Utah Tax Refund is Zero

Herbslc — Tue, 04 Feb 2020 01:07:29 GMT

how did you get the federal data to pull through? i have the same issue as others, no tax owed because no data is coming through

Re: Utah Tax Refund is Zero

Herbslc — Tue, 04 Feb 2020 01:10:37 GMT

how do you get the federal data to populate? says it’s calculated, but it’s not pulling through

Re: Utah Tax Refund is Zero

zscooterz — Tue, 04 Feb 2020 02:19:45 GMT

So, I ended up simply closing my software, then came back two days later and reopened it. There was not an update, but everything seemed to calculate properly. Who knows what happened. Some glitch I guess.

Re: Utah Tax Refund is Zero

burninghambr — Sat, 08 Feb 2020 20:34:40 GMT

I have the same issue. The transfer of data from the federal return is not working. The Utah tax forms are all blank. So much for wasting money this year with TurboTax. And as an added bonus we get to waste our time talking to "customer service."

Re: Utah Tax Refund is Zero

burninghambr — Sat, 08 Feb 2020 20:35:58 GMT

No! It is definitely the software. My Utah forms come up blank too.

Re: Utah Tax Refund is Zero

burninghambr — Sat, 08 Feb 2020 20:44:58 GMT

I'm using the desktop (download) version. I completely exited the program and went back in. That fixed the issue for me and the Utah forms are now populated with the correct data.

Re: Utah Tax Refund is Zero

6688 — Sun, 09 Feb 2020 04:47:53 GMT

PER THE COMMENT AND SCREEN SHOT ABOVE THE UTAH TAX FORM ( ONLINE DELUXE) IS BUGGY

It shows zero refund or amount owed.

The return when you print or view it is blank, mostly, and

I get a message that I can’t file it electronically because the filing status I “selected” for the state return is different than what I selected for Federal. ( I selected nothing different. This info was supposedly imported from the federal tax inputs I had already done.)

Turbo Tax has made an error in programming and I don’t know how to correct this since when I tried to contact TT about the issue there is a paywall between me and TT. Why should I have to buy an extra service to tell you about a problem with TT software?

What do you recommend? Contact the retailer I purchased it from and return it? Or is there a patch or update I can quickly and easily obtain?

Re: Utah Tax Refund is Zero

6688 — Sun, 09 Feb 2020 05:23:41 GMT

No. The zero refund for your Utah return is not showing because you had low income as the TT responder guesses.

I just got zero refund/ zero owed on my Utah return. Do not trust it. If you look at the Utah return in "print preview" it is blank. It is not importing data from the federal return to the Utah return. I checked back a few years of returns and though my tax situation is bare bones, dead simple I have never not owned something on state taxes. Usually a small amount but always something.

After wasting an hour on that exercise I reopened Turbo Tax and the Utah return is now populated showing taxes due of $126. Whether I trust it to have been done correctly and completely, I don't know.

Unless I see a response from TT that sounds trustworthy I'm thinking of returning this &*^% to Target (hope I can do that with a download/online purchase) and trying some other software. TT wasted alot of my time with no reasonable response to my request for an explanation. (Nor any other help to other Utahns on the same Utah form problems going back a couple of weeks.)

Re: Utah Tax Refund is Zero

Jason D2 — Sun, 09 Feb 2020 06:09:15 GMT

Mine did this as well. I saved my return, closed the program, and opened it back up 5 seconds later and everything was OK.
As indicated above, it seems a lot of information that should populate from the federal side is not doing so initially. But again...save, close, reopen. 30 seconds and everything was fine - at least in my case.

Re: Utah Tax Refund is Zero

lppeters — Sun, 16 Feb 2020 00:12:26 GMT

Mine originally showed refund of zero. As suggested by some, I exited out of the program and reopened. This time it repopulated the utah forms

Re: Utah Tax Refund is Zero

YourUtahFriend — Tue, 18 Feb 2020 01:06:14 GMT

I had the same issue.

I re-started the program before filing section. I, then went back through the Utah sections and it seems to have worked.

My advice is to download the Utah forms. Close the program then re-open it... That fixed it for me.

This helped fix the E-file problem when it said it would not do that. It also adjusted the estimated refund amount from 0 to a much higher number where I think it should be....

It seems the program did not correctly update the Utah forms when first downloaded them (did not carry over correct in fo from the Federal return). However for some reason after closing the program then reopening it, it seemed to fix it...

Re: Utah Tax Refund is Zero

johnkhart2sw — Wed, 19 Feb 2020 04:29:01 GMT

All, once you enter all information into the Utah forms. Save the return and close the program. Then restart it, all the data will populate. The Federal and State do not communicate when completing the return?