topic Re: e-File Rejected in State tax filing

e-File Rejected

ddunn97 — Tue, 15 Oct 2019 19:30:55 GMT

My 2018 Federal e-File was rejected multiple times because it couldn't match my last year's AGI, so I finally just printed out and mailed both the Federal and State returns. How do I receive a credit for the State e-File fee which was processed when I attempted to e-File the first time?

Re: e-File Rejected

VolvoGirl — Tue, 15 Oct 2019 19:38:10 GMT

You can ask for a refund. They are probably very busy today and the next week.

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Every Day until Oct 25, 2019
And until 9pm (12 midnight Eastern) on Tue 10/15/19
https://support.turbotax.intuit.com/contact/

Re: e-File Rejected

Stacia — Wed, 16 Oct 2019 17:44:57 GMT

Same here!! SO FRUSTRATING since the AGI is correct!! I haven't printed to file yet as I'm still submitting to see if I can get it to work.😠

Re: e-File Rejected

VolvoGirl — Wed, 16 Oct 2019 17:54:14 GMT

When did you file 2017? If it was late in the year try putting in zero for the AGI
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

If you can't get it to efile you will have to print and mail it.

Re: e-File Rejected

Stacia — Wed, 16 Oct 2019 22:02:54 GMT

THANK YOU!! It worked!!

I filed an extension so tried to submit yesterday. The AGI error was crazy because it WAS correct. The rejection also implied that the pin was wrong & didn't match last year but it was prefilled already. I didn't make any changes to that just changed AGI to 0. 😁

Thanks!!!