topic Turbo Tax NOT recording State extension payment in State tax filing

Turbo Tax NOT recording State extension payment

loepker1 — Sat, 07 Sep 2019 16:28:19 GMT

Working 2018 Taxes; Filed an extension for both Federal (qualified for refund) and State (owed money - and paid the state tax at time of extension); now trying to file my taxes; when back into Turbo Tax and edited State; it asked if I filed an extension and the amount paid; entered the information requested and the State Tax Owed dropped to $0; all the reviews were completed and the summary before e-filing indicated a refund for Federal and $0 for State; went to e-file and the State Tax returned to owing the original value that I paid in the extension; went back in and modified the State Tax Form indicating a payment with the extension; the summary showed $0 State Taxes owed; when to e-file and the same thing happened - the State Tax reverted to the original owed amount; went ahead and e-filed Federal Return - how do I fix this problem so I can e-file the State Return indicating I paid the tax owed during the extension?

Re: Turbo Tax NOT recording State extension payment

Critter — Sun, 08 Sep 2019 11:07:43 GMT

Contact TurboTax support on Monday and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: Turbo Tax NOT recording State extension payment

GabiU — Mon, 09 Sep 2019 20:08:13 GMT

I'd like to thank you for reaching out at reporting this product issue you experienced.

In order to help us further investigate...would you be willing to send us a is a copy of your tax return that has all of your personal information removed? You can send one to us by following the directions below:

1. Click into your return.
2. Click Online and select "Send Tax File to Agent".
3. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
4. Please provide the Token Number that was generated onto a response.

Thank you! I hope to hear from you soon.