Cannot progress to payment screen to file return

user17743606137 — Tue, 24 Mar 2026 14:03:10 GMT

TurboTax will not progress to the payment screen - I continue to receive the following message popup:

I've confirmed that my desktop software is up to date, and that my payment method in my Intuit account is also valid. I've logged off from my Inuit account in Turbotax and logged back in successfully when progressing through the filing process in the software, but this popup continues to appear.

Re: Cannot progress to payment screen to file return

CatinaT1 — Tue, 24 Mar 2026 14:04:00 GMT

Call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

topic Cannot progress to payment screen to file return in State tax filing

Cannot progress to payment screen to file return

Re: Cannot progress to payment screen to file return