topic Billing for state will NOT let you change the month for a credit/debit card in State tax filing

Billing for state will NOT let you change the month for a credit/debit card

HaviHill8 — Mon, 09 Feb 2026 16:32:40 GMT

I am unable to change the "month" for a debit card It is stuck on 11 (November) and will not change.

Re: Billing for state will NOT let you change the month for a credit/debit card

CatinaT1 — Tue, 10 Feb 2026 16:38:27 GMT

We are currently investigating the issue and will provide updates as soon as possible. Here are the three things that other users have used to bypass this specific error:

Strangely, this often affects the selection but not the scrolling.

Click into the Month dropdown box.
Do not try to click on 09–12 with your mouse cursor.
Instead, use the physical scroll wheel on your mouse (or swipe with two fingers on a laptop trackpad) to scroll down to the correct month.
Once the correct month is highlighted, press the Enter key on your keyboard rather than clicking it.

The mouse click is often what triggers the the error in the field.

Click into the Credit Card Number field.
Use the Tab key on your keyboard to jump to the Expiration Month field.
Immediately type the two digits (e.g., 11) without using your mouse at all.
Tab again to move to the Year field.

If you are using the online version, this is often caused by a "script error" in your browser's cached data.

Open a New Incognito Window.
Log back into TurboTax and go straight to the payment screen.
Often, the "fresh" session in Incognito will allow the dropdown to function properly.

Re: Billing for state will NOT let you change the month for a credit/debit card

user17719647408 — Fri, 27 Feb 2026 17:33:17 GMT

I am unable to modify the expiration month for a new credit card as well. Turbo Tax Deluxe Desktop, desktop computer with mouse, no touchscreen. I tried both of the suggested workarounds, (scroll only then hit enter & tab to month and enter 2 digit number) and neither worked. Please help.

Re: Billing for state will NOT let you change the month for a credit/debit card

MonikaK1 — Tue, 03 Mar 2026 01:54:08 GMT

If you have been unable to use the workarounds offered, and are unable to wait for a fix to be deployed, you could choose another method of payment (e,g., a different card), or see here for details to contact TurboTax support by phone for assistance.

@user17719647408

Re: Billing for state will NOT let you change the month for a credit/debit card

pwohlken — Mon, 16 Mar 2026 20:31:48 GMT

I just encountered this bug. Fortunately for me, I have another credit card with an expiration month below 09. Seems like an easy bug to fix. I've been a Windows developer for many years, and I'd have it fixed in minutes. Heck, I bet AI could fix it in less time that it takes me to type this message. Instead, here we are many months later, right in the middle of tax season, with no fix forthcoming.

PS - to Catina: Boo on you for proffering the same useless solution for this over and over in various posts.

Re: Billing for state will NOT let you change the month for a credit/debit card

user17737906048 — Tue, 17 Mar 2026 23:41:48 GMT

Agree...here it is March 17th and it still is not fixed. Why on earth since there are updates every time I load TurboTax, this has not been fixed yet? Fortunately, I did have another credit card that was ending in month "07" but my preferred card of "12" cannot be entered no matter what I tried.

Re: Billing for state will NOT let you change the month for a credit/debit card

TFagan — Tue, 24 Mar 2026 21:34:00 GMT

I was having this problem using a desktop with Windows 11. I was unable to enter month 12 for my credit card. To solve, I pressed Ctrl on my keyboard and used the roller on my mouse to minimize the screen. When I did, all the month's showed up, and I was able to enter the month.