Wrong State Taxes Calculaitions

user17550208594 — Tue, 12 Aug 2025 19:50:05 GMT

I contacted Turbotax to report a wrong calculation of one aspect of state taxes. I have verified that Turbotax is wrong with the state tax authority so I am 100% sure about it. I have a specific communication from the state tax authority confirming it. Turbotax support (even the Live Tax Advice - Stephanie) was terrible and did not care to follow up or really verify the information. I offered to share the reference information from the state tax authority site but they did not want it; they could not care less. I asked to speak with a manger and they simply hung up on me. I have been using Turbotax for so many years and I was a happy customer. I am so disappointed now. The 100% accuracy guarantee is not reliable. Unfortunately, the calculation error results in taxpayers paying more taxes than they should. I realized that recognizing this would be a major problem for Turbotax as they would have to tell their clients that they messed up. So, the likelihood of me addressing this is extremely low.

Has anyone else encountered a similar situation? What is the next step in terms of escalation?

Re: Wrong State Taxes Calculaitions

VolvoGirl — Tue, 12 Aug 2025 19:54:06 GMT

Duplicate post. Please stick to one post to keep any answers together. Your first post is

https://ttlc.intuit.com/community/taxes/discussion/turbotax-wrong-state-tax-calculations-terrible-support-looking-for-suggestion-on-next-step-in/00/3697317

Re: Wrong State Taxes Calculaitions

rjs — Tue, 12 Aug 2025 19:54:14 GMT

Duplicate question. Please post your question only once. See the reply to your previous post of the same question.

topic Wrong State Taxes Calculaitions in State tax filing

Wrong State Taxes Calculaitions

Re: Wrong State Taxes Calculaitions

Re: Wrong State Taxes Calculaitions